Ashley Suggs
Yuma,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Barista
Pete’s Coffee & Tea
Salinas, CA
01.2014 - 09.2014
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Manager
Beauty Avenue
San Jose, CA
05.2009 - 10.2013
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Deli Clerk
Togo's Sandwiches
San Jose, CA
04.2008 - 05.2010
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
- Demonstrated versatility in handling various responsibilities such as cashier duties or stocking shelves during peak hours or staff shortages.
Education
GED -
San Benito High School
Hollister, CA2006
Skills
- Opening and Closing Duties
- Coffee Expertise
- Menu Memorization
- Up-Selling
- Cash Handling
- Soft Selling
- Retail Management
- Team Player
- Cash Register Operation
- Conflict Mediation
- Exceptional Customer Service
- Adaptive and Creative
- Inventory Management
- Customer service
- Multitasking
- Organizational skills
- Reliability
Timeline
Barista
Pete’s Coffee & Tea
01.2014 - 09.2014
Manager
Beauty Avenue
05.2009 - 10.2013
Deli Clerk
Togo's Sandwiches
04.2008 - 05.2010
GED -
San Benito High School