Ashley Sullivan

· Partner with key retail stakeholders to create and elevate the digital and in-store shopping experience with branded assets and content

· Collaborate with soccer specialty retailers across match markets to drive ticket sales and tune-in messaging

· Strengthen Nike partnership by engaging with youth Nike teams in match markets by creating exclusive ticket discounts and fundraising opportunities

· Direct the development and analysis of marketing campaigns, delivering targeted strategies and actionable insights for major retail stakeholders

· Partnered with online retailers to produce engaging social media content featuring USSF athletes, boosting fandom and driving sales of licensed products

• Product support expert providing exceptional account management for all requests (business and technical) for 51 assigned customer accounts
• Drive the technical and business health of top tier customers through proactive account management, adoption review, and success planning

• Recognized by company for providing outstanding account services support
• Coordinated with sales and product managers to execute client business reviews and offer strategic workflow improvements

• Created and maintained first archive of Kendra Scott Jewelry library for Product and Technical Development teams
• Assisted sourcing manager in investigating competitive material costs to benchmark savings
• Managed development samples at all phases of product lifecycle; including cataloging, visually merchandising, archiving, and arranging transportation of excess product inventory
• Manged project calendar for Marketing, Design, and Sourcing teams in organizing key dates especially as it pertained to go to market dates

• Worked full time with company IT project team to design, develop, test, train, and implement Kendra Scott’s first E-Commerce Order Management System

• Lead team of 10 associates and allocated labor based on daily production goals
• Tracked and reported employee productivity to ensure team hits standard industry OPP/UPP goals
• Provided weekly detailed recaps of team successes and offer solutions to departmental opportunities to managers

• Established department training SOPs and vendor compliance standards for wholesale major, minor, and online accounts
• Coordinated TOP samples, gifts, and shop fixtures to Nordstrom, Neiman Marcus, Von Maur, and Bloomingdale’s
• Created and maintained operational calendar to strategize B2B order deadlines, shipping methods, and costs
• Investigated compliance offset charges and reports findings to cross-functional teams to improve customer satisfaction
• Served as SME in B2B department for all technical and operational inquiries

• Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed
• Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
• Followed SOP procedures to prevent mix ups and damages during order fulfillment process