Ashley Sullivan

OGP (Online Grocery and Pickup)- October 2021 to February 2022

• The picked the customers online orders.
• Dispensed the customers orders to their car.

Fitting Room (Operator)- May 2022 to April 2023

• Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
• Sent the calls calls to the appropriate departments.
• Answered any questions that customers had to the best to my ability.

Assistant to People Lead (Personnel)- April 2023 to October 2023

• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Helped the People Lead with computer programs.
• Helped with orientation.

Apparel Associate (Operator)- October 2023 to August 2024

• Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
• Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
• Preserved outlook of store by dusting, cleaning and restocking merchandise.
• Greeted and interacted with over customers to assist in selecting and locating merchandise.
• Displayed and organized products in store to help customers locate products easily.
• Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
• Pleasantly greeted all callers and asked how to be of assistance.
• Maintained professionalism and courtesy while managing high call volumes during peak hours.
• Directed individuals to desired personnel and providing general information about operations.
• Operated switchboard and routed incoming calls to appropriate departments.

• Performed background, reference and credit checks as part of screening process of prospective tenants.
• Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
• Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
• Toured property with prospective tenants and provided wealth of information in regards to its key features.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, filing, and faxing documents.
• Corresponded with tenants and property owners through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.

• Took care of eight kids from the range of 11 years olds to 1 year old
• Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritizing safety precautions during transit.
• Assisted with light housekeeping duties as well as running errands.
• Prepared meals and snacks for children based on dietary guidelines.
• Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
• Supported children in play activities, meals, and snacks, hygiene and socialization.
• Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
• Offered emotional support by actively listening to children's concerns and responding empathetically while fostering their problem-solving abilities.

Cashier

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Assisted customers with returns, refunds and resolving transaction issues.

Jewelry Sales Associate/Department Manager

• Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
• Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
• Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
• Order custom jewelry orders, resizing rings.
• Boosted employee morale through recognition programs, resulting in increased productivity and overall job satisfaction.
• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Led a team of professionals to consistently achieve or exceed performance targets.

Apparel Associate

• Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
• Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
• Maintained an up-to-date understanding of company policies related to pricing adjustments or markdowns so as not to misinform customers during their decision-making process.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

Layaway Associate (Seasonal-During Christmas Time)

• Assisted customers with layaway transactions, ensuring timely payments and successful order completion.
• Educated customers on available payment options, guiding them through the best plan for their needs and budget constraints.
• Trained new associates on proper procedures for managing layaways, contributing to overall team efficiency and knowledge sharing among staff members.
• Supported loss prevention efforts by monitoring high-value items placed on layaway and following established security protocols.
• Maintained accurate records of customer transactions, tracking payments and updating account statuses accordingly.
• Managed inventory of layaway items, ensuring proper storage and easy retrieval upon payment completion.