Microsoft 365
Hi, I’m
Ashley Supe
Cincinnati,Ohio
Summary
Performance-oriented Leader offering exceptional record of achievement. Tenacious manager with strategic and analytical approach to solving problems, bringing in and retaining customers and accomplishing profit targets. Highly Effective at promoting positive relationships and building capable team through a servant-leadership management style.
Overview
9
years of professional experience
4
years of post-secondary education
2
Certifications
Work History
SteinhauserNewport, KY
Quality Manager
06.2019 - Current
Job overview
- Reduced Yearly Average complaint by 42% from 105 to 44.
- Participate in Talent Management Institute Leadership Program
- Led Kaizen Team to launch Operating Conditions Form to create 500+ Specifications consistent, repeatable production
- Manage Customer Satisfaction and Monthly Partnership Calls with forward-thinking strategies focused on customer needs and resolving concerns.
- Implemented new Quality Management System to comply with customer and third-party audit requirements
- Customer Service Representative: Trained as back-up/fill-in
- Manage all internal/external defects and complaint management system
- Negotiated with customers for mutually beneficial resolution to complaints and unspoken expectations. Averaged pay out of 60% less than initial request.
- Restructured and implemented Pre-Commercial Process Flow and all corresponding Work Instructions, Flow Charts and One Point Lessons.
Multi-Color CorporationCincinnati, Ohio
Quality Manager
06.2017 - 06.2019
Job overview
- Reduced Open Customer Complaints by 82% (from Average 77 to Average 14)
- Introduced new Document Control Management System
- Led Food Safety/HACCP team
- Relocated Quality Support to central production station
- Managed, trained, and assisted 6 Quality Technicians across 2 shifts
- Effectively trained employees in FSSC, ISO and GMP principles
- Integrated complaint response timeline to reduce response time by 74% (From average 38 days to average 10 days)
- Direct all quality activities in plant
WornickCincinnati, Ohio
Quality Assurance Supervisor
03.2013 - 06.2017
Job overview
- Strong SQF, HACCP, GMP, GLP and regulatory background
- Manage laboratory and laboratory technicians across three shifts
- Trained Project Manager
- Participate in LEAN manufacturing and process improvement projects
- Managed Client Relationships
- Managed Site-Wide Training, Commercial Sterility Program, Non-Conforming Holds/Investigations.
- Trained Internal Auditor
- Implemented 5s and maintenance program within laboratory
- Developed, implemented, and maintained Sensory program
- Manage Capital Funds Budget for Quality
Education
Eckerd CollegeSt. Petersburg, FL
Bachelor of Science from Biology, Human Development
08.2005 - 05.2009
Skills
Operational improvements
Software
SAP
Radius
LabelTraxx
Certification
CQM-OE: Certified Quality Manager and Organizational Excellence
Timeline
CQM-OE: Certified Quality Manager and Organizational Excellence
03-2021
Quality Manager
Steinhauser
06.2019 - Current
Certified Six Sigma Yellow Belt, Niagara
03-2019
Quality Manager
Multi-Color Corporation
06.2017 - 06.2019
Quality Assurance Supervisor
Wornick
03.2013 - 06.2017
Eckerd College
Bachelor of Science from Biology, Human Development
08.2005 - 05.2009
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