Ashley Sutter
Fort Oglethorpe,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Housekeeper /Hotel Front Desk Clerk
stayAPT
Ooltewah, TN
07.2023 - Current
- Assisted with making reservations for new and returning guests.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Reviewed, analyzed and prepared payments for accuracy and completeness prior to processing.
- Monitored daily payment activity in order to identify any discrepancies or errors.
- Cleaned bathroom fixtures including toilets, sinks, showers and tubs, mirrors, walls, and tiles. Sanitized kitchen countertops, appliances, cabinets and drawers both inside and outside.
- Reported any damages found within an apartment unit to appropriate personnel immediately upon discovery.
Executive Housekeeper
Comfort Inn
Chattanooga
03.2022 - 04.2023
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service
- Consistently responded to cleaning and emergencies on behalf of guests with speed, ease and confidentiality
- Handled requests for extra linens, toiletries and other supplies
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
Department Manager
Walmart
Chattanooga
08.2017 - 11.2019
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Room Attendant
Hampton Inn
Chattanooga
10.2013 - 09.2015
- Responded to guest requests for assistance, toiletries, and personal care items
- Helped to train new employees of departmental procedures and provided assistance in finding cleaning supplies
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
GED -
Bradley County Adult Education
06.2013
Skills
- High customer service standards and adherence
- Room Inspections
- Customer inquiry and response
- Inventory Control
- Proficiency in cleaning techniques
- Damage and theft reporting
References
- Andrea Tetreault, 615-426-8631
- Avery, 706-280-0404
- Hope McClure, 423-305-5245
- Beth Harper, 423-240-9709
Timeline
Housekeeper /Hotel Front Desk Clerk
stayAPT
07.2023 - Current
Executive Housekeeper
Comfort Inn
03.2022 - 04.2023
Department Manager
Walmart
08.2017 - 11.2019
Room Attendant
Hampton Inn
10.2013 - 09.2015
GED -
Bradley County Adult Education
Similar Profiles
Elizabeth HarperElizabeth Harper
Assistant General Manager at StayApt SuitesAssistant General Manager at StayApt Suites
Annette BinghamAnnette Bingham
Regional Field Operations Manager at Affordable Suites of America/StayAPTRegional Field Operations Manager at Affordable Suites of America/StayAPT
Alisia WaltonAlisia Walton
Director of Human Resources at AS Manager, stayAPT Suites and Affordable SuitesDirector of Human Resources at AS Manager, stayAPT Suites and Affordable Suites
Olivia ArmourOlivia Armour
Human Resource Assistant at Department Of Defense ArmyHuman Resource Assistant at Department Of Defense Army
Jacob PopeJacob Pope
Sheet Metal Mechanic at Jake Marshall LLCSheet Metal Mechanic at Jake Marshall LLC