Ashley Swaim
Toney,AL
Summary
Results-driven HR professional with a keen focus on delivering exceptional customer service to employees. Utilizing strong communication and active listening skills to cultivate positive relationships, resolve conflicts effectively, and proactively address employee concerns, fostering a harmonious work environment.
Overview
17
17
years of professional experience
Work History
Clinical Assistant
Huntsville Hospital
09.2023 - 12.2023
- Coordinated patient scheduling, check-in, check-out, and payments for billing.
- Verified patient insurance coverage and collected required co-payments.
- Coordinated with appropriate administrative staff to address clinical, operational, and financial questions.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
- Reviewed physician's calendars and scheduled patient appointments by telephone and in person.
Certified Nursing Assistant
Huntsville Health and Rehabilitation LLC
03.2023 - 07.2023
- Supported needs of 10-12 residents under long-term care.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and well-being.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Collaborated with nursing staff to create individualized care plans tailored to each patient's needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Nursing Assistant
Huntsville Health and Rehabilitation LLC
01.2023 - 03.2023
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
Billing Clerk
FLP Security
07.2019 - 11.2019
- Verified the accuracy of billing data and corrected discrepancies.
- Monitored outstanding invoices and performed collection duties.
- Processed payment via telephone and in person, focusing on accuracy and efficiency.
- Executed billing tasks and recorded information in company databases.
- Handled account payments and provided information regarding outstanding balances.
- Managed a high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
Customer Service
Express Courier/Lone Star Overnight Final Mile
03.2015 - 05.2017
- Managed high-volume transportation requests, ensuring timely and accurate delivery of goods to clients
- Coordinated daily logistics operations, optimizing routes for cost effective and efficient deliveries
- Used Microsoft Word and Excel to record loss inventory control and to send out letters
- Followed-up with E-mail for quick responses from our customers, while using Microsoft Office
- Collaborated with warehouse teams to maintain proper inventory levels and minimize shipping delays
- Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively
- Conspire with cross-functional teams to create cohesive email marketing strategies aligned with overall business objectives
- Increased customer retention through the development of engaging lifecycle emails aimed at fostering long-term relationships
Student Loan Representative II
Pennsylvania Higher Education Assistance Agency, PHEAA
03.2008 - 02.2012
- Reduced processing time for loan applications by efficiently managing a high volume of files and maintaining organization throughout the review process.
- Improved borrower satisfaction by providing accurate and timely information on student loan programs, processes, and requirements.
- Enhanced customer service skills through regular training sessions for continuous improvement in communication and problem-solving.
- Increased borrower understanding of repayment options by presenting clear explanations tailored to individual needs and circumstances.
- Provided expert guidance on consolidation options for eligible borrowers seeking simplified repayment structures or lower monthly payments.
- Assisted borrowers experiencing financial hardship by identifying appropriate deferment or forbearance options to prevent delinquency or default.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices within student loan servicing operations.
- Delivered exceptional customer service during inbound calls from borrowers seeking assistance with account questions or concerns.
- Maintained up-to-date knowledge of federal regulations governing student loans, ensuring compliance in all interactions with borrowers.
Document Review Specialist
Pennsylvania Higher Education Assistance Agency, PHEAA
05.2007 - 03.2008
- Identified potential risks or discrepancies through careful analysis of financial documents, communicating findings to relevant parties promptly
- Elevated client satisfaction levels by delivering high-quality document reviews within tight deadlines, consistently meeting or exceeding expectations
- Reduced errors in documentation by conducting thorough and meticulous reviews of legal contracts and agreements
- Improved loan processing efficiency by streamlining application review and approval procedures.
- Maintained up-to-date knowledge of computer systems and software used in loan processing, ensuring efficient and accurate data management.
- Expedited resolution of problematic applications by collaborating closely with underwriting teams and other stakeholders.
Education
Bachelor of Science - Human Resources Management
Bryan University
Tempe, AZ03.2026
Associate of Arts - Human Resources Management
Bryan University
Tempe, AZ03.2024
Certification - Business Administration
Bryan University
Tempe, AZ06.2023
Diploma - General Education
Halifax Area High School
Halifax, PA06.2004
Skills
- Customer Service
- Phone Etiquette
- Administrative Assistant
- Active listening
- Time Management
- Billing Management
- Client Scheduling
- Training and Development
- Data entry
- Empathy
- Interpersonal Communication
- Microsoft Office
- Problem Solving
- Conflict Resolution
Timeline
Clinical Assistant
Huntsville Hospital
09.2023 - 12.2023
Certified Nursing Assistant
Huntsville Health and Rehabilitation LLC
03.2023 - 07.2023
Nursing Assistant
Huntsville Health and Rehabilitation LLC
01.2023 - 03.2023
Billing Clerk
FLP Security
07.2019 - 11.2019
Customer Service
Express Courier/Lone Star Overnight Final Mile
03.2015 - 05.2017
Student Loan Representative II
Pennsylvania Higher Education Assistance Agency, PHEAA
03.2008 - 02.2012
Document Review Specialist
Pennsylvania Higher Education Assistance Agency, PHEAA
05.2007 - 03.2008
Associate of Arts - Human Resources Management
Bryan University
Certification - Business Administration
Bryan University
Diploma - General Education
Halifax Area High School
Bachelor of Science - Human Resources Management
Bryan University
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