Ashley Swanson
Summary
Recent graduate with foundational knowledge in animal husbandry and hands-on experience gained through academic projects and working experience. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
9
9
years of professional experience
Work History
Swim Instructor
Foss Swim School
Fargo, ND
06.2023 - Current
- Taught weekly swim instruction to students varying in ages and skill levels.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
Client Services Representative
Casselton Veterinary Services - Fargo
Fargo, ND
10.2021 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Entered data from pet records and office visits into computer system.
- Developed customized solutions for clients, addressing their unique requirements and preferences.
- Enhanced client satisfaction by providing timely and accurate information on products and services.
Animal Shelter Volunteer
Humane Society Of Otter Tail County
Fergus Falls, MN
05.2022 - 11.2022
- Contributed to a positive shelter environment with thorough cleaning and sanitation of animal enclosures.
- Kept animals healthy and socialized by providing regular exercises and walks.
- Provided companionship and comfort to animals in need of extra love and attention.
Basic Care Aide
PioneerCare Center
Fergus Falls, MN
03.2020 - 05.2022
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Communicated effectively with diverse patient populations using active listening skills and cultural sensitivity, establishing trust and rapport quickly.
- Managed challenging behaviors effectively using de-escalation techniques, ensuring the safety of all parties involved.
- Maintained a clean and safe environment for patients by following infection control protocols and conducting regular safety checks.
- Documented patient progress accurately and consistently in electronic medical records, supporting continuity of care across providers.
Housekeeper
AmericInn by Wyndham
Fergus Falls, MN
05.2021 - 12.2021
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Animal Shelter Volunteer
Homeward Animal Shelter
Fargo, ND
04.2021 - 08.2021
- Kept animals healthy and socialized by providing regular exercises and walks.
- Provided companionship and comfort to animals in need of extra love and attention.
- Improved animal well-being by providing daily care, including feeding, grooming, and exercising.
- Increased animal socialization by engaging in regular playtime sessions with dogs at the shelter.
Lifeguard
Fergus Falls Family YMCA
Fergus Falls, MN
03.2016 - 08.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
Education
Bachelor of Science - Animal Science
North Dakota State University
Fargo, ND12-2024
Skills
- Organization skills
- Time management
- Teamwork and collaboration
- Data entry
- Medical recordkeeping
- Customer service
- Cleaning techniques
Languages
English
Native or Bilingual
Timeline
Swim Instructor
Foss Swim School
06.2023 - Current
Animal Shelter Volunteer
Humane Society Of Otter Tail County
05.2022 - 11.2022
Client Services Representative
Casselton Veterinary Services - Fargo
10.2021 - Current
Housekeeper
AmericInn by Wyndham
05.2021 - 12.2021
Animal Shelter Volunteer
Homeward Animal Shelter
04.2021 - 08.2021
Basic Care Aide
PioneerCare Center
03.2020 - 05.2022
Lifeguard
Fergus Falls Family YMCA
03.2016 - 08.2021
Bachelor of Science - Animal Science
North Dakota State University