Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Ashley Swartz

Bowling Green

Summary

Dedicated and experienced Account Manager with a track record of effectively cultivating client relationships, adeptly addressing challenges, and fostering strong connections. Proven success in increasing client retention and expanding customer base through strategic prospecting efforts. Skilled team leader with a background in customer relationship management.


Overview

14
14
years of professional experience

Work History

Human Resources Specialist

Wood Lane Residential Services
08.2024 - Current
  • Review employment applications, conduct screening processes, and interview candidates.
  • Conduct reference checks, background checks, and pre-employment drug screenings.
  • Facilitate conditional offers of employment while ensuring that new hires complete all necessary documentation.
  • Develop and implement the employee's general orientation schedule, ensuring all components are completed.
  • Assisted with writing job postings and job descriptions for boards.
  • Plan, develop, and manage an effective recruitment program, and actively participate in job fairs.

Account Manager

Support Service Group
04.2019 - 02.2024
  • Managed client portfolios to maintain required credentials.
  • Account sales reporting and achieving monthly sales targets.
  • Developed marketing strategies for promotional campaigns.
  • Worked remotely in a self-directed work environment, managing day-to-day operations and decisions.
  • Negotiated pricing agreements and retained key clients.
  • Consistently engaged with clients to gauge their satisfaction levels, evaluate their requirements, and introduce new product options.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Office Manager

Comfort Keepers
05.2016 - 04.2019
  • Perform various administrative tasks, such as managing supply procurement and maintaining employee records.
  • Manage incoming calls and emails, providing timely responses to inquiries, and ensuring effective communication with clients and caregivers.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Reviewed client and staff feedback and made appropriate adjustments to meet needs and address concerns.
  • Assist in recruitment by reviewing potential candidates, scheduling interviews, and coordinate training sessions.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Assessed processes and procedures, complying with HIPAA regulations.
  • Created and managed electronic client records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Territory Sales Manager

DayMark Safety Systems
05.2011 - 05.2016
  • Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Developed and presented talks on available products and services that could meet current business needs.
  • Offered new and existing customers products to maintain strong territory-wide revenue.

Education

Associate of Arts - Human Resources Management

Auburn University
Auburn, AL
08-2026

Skills

  • NetSuite
  • Talkdesk
  • HR services
  • Microsoft Office
  • Teams
  • Zendesk
  • Territory Management
  • Account development
  • Customer Service
  • Relationship Building
  • Recruiting
  • Onboarding and orientation

Websites

Timeline

Human Resources Specialist

Wood Lane Residential Services
08.2024 - Current

Account Manager

Support Service Group
04.2019 - 02.2024

Office Manager

Comfort Keepers
05.2016 - 04.2019

Territory Sales Manager

DayMark Safety Systems
05.2011 - 05.2016

Associate of Arts - Human Resources Management

Auburn University

Similar Profiles

CREATE PROFILE