Ashley Sweet
Midland
Summary
Professional with considerable background in relationship management, adept at fostering strong connections with clients and stakeholders. Skilled in communication, conflict resolution, and strategic planning, driving positive outcomes in collaborative team environments. Reliable and adaptable, consistently meeting and exceeding expectations in dynamic settings.
Relationship management professional. Proven ability to build and sustain client relationships while consistently meeting organizational goals. Recognized for teamwork, adaptability, and achieving results. Skilled in conflict resolution and effective communication.
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
20
20
years of professional experience
Work History
Relationship Specialist
Dow Credit Union
08.2022 - Current
- Improved the efficiency of communication channels between clients, team members, and stakeholders by streamlining processes.
- Managed sensitive situations diplomatically while maintaining strict confidentiality standards in handling personal client information.
- Organized events for high-net-worth clients to foster community building and enhance brand loyalty.
- Drove process improvements within the department by identifying inefficiencies in current procedures and collaborating on solutions.
- Recognized as a top performer in the division due to consistently exceeding customer service expectations and driving revenue growth.
- Consistently met or exceeded sales targets through proactive engagement in relationship-building activities.
- Developed comprehensive financial plans tailored to individual client needs, resulting in increased assets under management.
- Assisted colleagues with challenging client scenarios by sharing expertise and providing constructive feedback on proposed resolutions.
- Managed customer relations on ongoing basis to maximize customer retention.
- Maintained a deep understanding of industry trends and regulations to provide expert guidance for clients navigating complex financial environments.
Loan Advisor
Altamaha Federal Credit Union
03.2019 - Current
- Identified valuable solutions for customers with credit problems
- Met with applicants to obtain information to streamline loan application process, fielding questions regarding steps
- Observed all corporate and federal regulatory policies in terms of data security, privacy and confidentiality
- Spent ample time with each applicant to break down complex information into terms that easy to understand
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action
- Provided expert financial advice on mortgage and both educational and personal loans
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility
- Reviewed credit histories from applicants and determined feasibility of granting requested loans
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan
- Recognized by management for providing exceptional customer service
General Manager
Dollar General
06.2014 - 03.2019
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements
- Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits
- Designed sales and service strategies to improve revenue and retention
- Managed shrink processes and inventory levels for corrective action planning to save costs
- Oversaw all corporate communications to streamline data and information sharing initiatives
- Directed successful turnaround by eliminating over $ in debt within one quarter
- Trained, managed and motivated employees to promote professional skill development
- Implemented effective customer service surveys to encourage feedback
- Directed managers and associates to generate over $2 mil in revenue
- Delivered exceptional client experiences through hands-on leadership of associates and managers
- Hired, coached and mentored team of 25 sales representatives
- Built and maintained loyal, long-term customer relationships through effective account management
- Enhanced operational performance by developing effective business strategies, systems and procedures
- Trained over 25 employees on business principles, best practices, protocol and system usage
Crew Member
Arbys
05.2013 - 05.2014
- Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock
- Demonstrated proper food safety practices by accurately completing quality control checklist
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
- Identified unacceptable work or materials and independently corrected problems to keep operations on-target
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift
- Drove team success by completing assigned task quickly and accurately
- Packed all fast food products in approved containers, cups and bags
- Prepared quality products while maintaining portion control and presentation within service goal times
- Observed safety precautions and practices when using heavy machinery and equipment
- Complied with company service standards, including inventory and cash control procedures
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures
- Prepared food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection
- Served drinks and prepared specialty beverages
- Received food orders from individuals and explained offerings
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Juggled multiple projects and tasks to ensure high quality and timely delivery
Cashier
Parkers
08.2012 - 05.2013
- Helped customers find specific products, answered questions and offered product advice
- Operated cash register, collected payments and provided accurate change
- Assisted with purchases, locating items and signing up for rewards programs
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Trained new team members in cash register operation, stock procedures and customer service
- Processed all sales transactions promptly to prevent long customer wait times
- Promoted specific item options to drive sales and achieve add-on purchases
- Assisted customers with account updates, new service additions and promotional offers
- Increased sales by suggesting specific complementary items to customers
- Monitored sales events, added new merchandise and rang up purchases
- Scanned customer purchases, supporting transactions to streamline sales process
- Properly verified customer identification for alcohol or tobacco purchases
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Worked closely with front-end staff to assist customers
- Processed 100 transactions per day with exceptional accuracy
Waitress/Bartender
Gatas Sports Bar Grill
12.2010 - 08.2012
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships
- Minimized customer wait times by efficiently taking and filling large volume of orders each day
- Assisted kitchen staff with food counts by determining number of items required for complete service
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Stocked server areas with supplies before, during and after shifts
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation
- Increased sales of high margin menu items through effective upselling
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
Crew Trainer
Wendys
10.2006 - 12.2010
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency
- Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
- Estimated potential worker issues to produce detailed resource documentation
- Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty
- Stayed up to date on requirements of all team positions to optimize training
- Developed complete training programs and led training using expert learning techniques
- Reviewed training delivery methods to optimize training effectiveness and costs
- Created practice exams, exercise documents and interactive videos from older content and transferred print materials to digital
- Reduced process lags and effectively trained team members on best practices and protocol
- Developed skill-specific training programs to promote employee development
Construction/Janitorial
MCA Construction
05.2005 - 10.2006
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards
- Used picks and shovels to dig, spread and level dirt and gravel
- Maintained clean, safe working environment by removing waste from job site prior to shift completion
- Set up equipment to maintain worksite productivity
- Relayed communication to equipment operators and helped attach special pieces
- Organized and maintained tools and equipment to enhance work efficiency
- Built and disassembled scaffolds, bracing and barricades to assist in vertical construction activities
- Met company and OSHA safety guidelines for work site operations to minimize worker risk
- Maintained baseline safety knowledge to identify areas requiring improvement to meet code
- Provided industry insight to coworkers to assist work completion
- Assisted distribution of tools, materials and equipment to skilled workers
- Supported worker safety by using lock out-tag out procedures on equipment prior to service work
Education
High School Diploma -
Saint Louis High School
Saint Louis, Michigan05.2007
Skills
- Dependable team member
- Team leadership
- Effective time management
- Team collaboration
- Strategic decision-making
- Organization
- Planning
- Computer skills
- Fundamental mathematics
- Problem resolution
- Working collaboratively
- Conflict resolution
- Organizational skills
- MS Office
- Communication
Accomplishments
- Developed relationships with over 100 new clients and typically exceeded sales goals by 15%
- Consistently maintained high customer satisfaction ratings.
- Promoted to Loan Advisor due to Skills and training that achieved
Timeline
Relationship Specialist
Dow Credit Union
08.2022 - Current
Loan Advisor
Altamaha Federal Credit Union
03.2019 - Current
General Manager
Dollar General
06.2014 - 03.2019
Crew Member
Arbys
05.2013 - 05.2014
Cashier
Parkers
08.2012 - 05.2013
Waitress/Bartender
Gatas Sports Bar Grill
12.2010 - 08.2012
Crew Trainer
Wendys
10.2006 - 12.2010
Construction/Janitorial
MCA Construction
05.2005 - 10.2006
High School Diploma -
Saint Louis High School
Similar Profiles
Matthew S. GrissomMatthew S. Grissom
Digital Experience Manager at Texas Dow Employees Credit UnionDigital Experience Manager at Texas Dow Employees Credit Union
AMANDA EUDYAMANDA EUDY
Senior Member Specialist at Texas Dow Employees Credit UnionSenior Member Specialist at Texas Dow Employees Credit Union
Kaitlyn NegretKaitlyn Negret
Member Care Specialist at Texas Dow Employee Credit UnionMember Care Specialist at Texas Dow Employee Credit Union