Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ashley Swisher

Paola,KS

Summary

To find a stimulating and challenging environment, were I could put my talents and experience to use.

Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.

Overview

30
30
years of professional experience

Work History

Owner & Operator

Little Birdie Cleaning Service
08.2005 - Current
  • Started, Maintained, and Operating a Home Cleaning Service
  • Provided clients with top-notch general, and deep cleaning services.
  • Worked one-on-one with clients and took on extra responsibilities as needed.
  • Routinely surveyed clients to insure their utmost satisfaction.
  • Answering texts or phone calls from current and future clients, answering their questions and scheduling them based on their location and desired service.
  • Maintained monthly financial reconciliation. Prepared tax information for tax attorney.
  • Maintained cleaning supply stock, laundered rags and mops as needed. Maintained and cleaned vacuums. Routinely price shopped supplies to insure costs are kept low, to keep fair pricing for my clients.

Owner & Operator

USClean, Inc.
01.2010 - 01.2015
  • Purchased an existing carpet cleaning company to compliment my house cleaning company.
  • Accounts receivable/accounts payable, monthly reconciliation of credit cards and bank accounts, contact clients with overdue invoices, payroll, tax preparation.
  • Answer phone calls from current and future clients, answering their questions and scheduling them based on their location and desired service.
  • Maintained carpet cleaning vans and equipment.
  • Maintained carpet cleaning tools and chemicals. Maintained state compliance for chemical storage and disposal.
  • Managed 3 cleaning crew schedules, standard of service, cleaning supplies, verified jobs were completed to client's complete satisfaction
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Generated revenues yearly and effectively capitalized on industry growth.

Executive Assistant to the Financial Advisor

TeamBank, N.A.
01.2001 - 01.2005
    • Assisting the Financial Advisor in managing over $5,000,000 in clients investments
    • Completing any required paperwork for any action in the clients account
    • General office duties, incoming & outgoing phone calls, faxing, writing letters, copying, filing, ordering sales literature and brochures, making sure we are in compliance with the Broker/Dealer Raymond James Financial Services
    • Attended 2 separate, week long, Training Conferences at Raymond James Headquarters in St. Petersburg, FL.

Office Manager

Handyman Express
01.1999 - 01.2001
  • Answer phones, sell clients on service, and schedule appointments by matching handymen talents and personalities with the clients'
  • Managing a team of 10 or more handymen; keeping them busy and happy
  • Payroll, Invoicing, and accounts payable using QuickBooks software
  • Management of all accounts including Home Depot, Lowes, and other vendors.
  • Designing and ordering of business cards, brochures, magnets and signs for all 8 Handyman Express franchises in Co, TX, and CA
  • Assisted the General Manger in doubling the income of the North office between 2000-2001
  • Additional office duties included faxing, writing letters, answering email, organizing and putting together mailers and quarterly newsletter, assisting the General Manager with advertising, filing and anything else that needed done to do to keep the office running smoothly.

Receptionist

Denver Tech Chiropractic
01.1998 - 01.1999
  • Answering phones, scheduling and tracking patient visits, greeting patients at the front desk, communication with doctors about patient concerns
  • Take and develop x-rays, anything else that needed done to keep the office running smoothly

Nanny

Carl & Lisa Williams
01.1997 - 01.1998
  • Scheduling and organizing the lives of 2 active children
  • Insuring their safety and well being at all times
  • Communication with Carl and Lisa about the goings on of their children
  • Transportation, light housekeeping, grocery shopping, and any other things they needed

Assistant Manager of Home Fashions

Sears
01.1995 - 01.1997
  • Customer service and answering phones
  • Inventory control and organization, drapery Special Order management
  • Sign and sale sign management and organization
  • Attending corporate training and new product meetings for the department and report back what I learned to other associates and manger.
  • Training new sales associates and managers on our product lines and store procedures

Education

Institute of Inspection Cleaning Restoration And Certification (IICRC)
Lenexa, KS
2012

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Carpet and Rug Institute
Lenexa, KS
01.2011

Fort Scott Community College
Paola, KS
2003

Arapahoe Community College
Littleton, CO
1998

Arapahoe High School
Littleton, CO
05.1996

Skills

  • Relationship management
  • Operational efficiency in small businesses
  • Building professional connections
  • Effective verbal communication
  • Client service

Accomplishments

  • Supervised team of 6 staff members.
  • Achieved exceptional customer retention through effectively training employees for personal excellence.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Owner & Operator

USClean, Inc.
01.2010 - 01.2015

Owner & Operator

Little Birdie Cleaning Service
08.2005 - Current

Executive Assistant to the Financial Advisor

TeamBank, N.A.
01.2001 - 01.2005

Office Manager

Handyman Express
01.1999 - 01.2001

Receptionist

Denver Tech Chiropractic
01.1998 - 01.1999

Nanny

Carl & Lisa Williams
01.1997 - 01.1998

Assistant Manager of Home Fashions

Sears
01.1995 - 01.1997

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Carpet and Rug Institute

Institute of Inspection Cleaning Restoration And Certification (IICRC)

Fort Scott Community College

Arapahoe Community College

Arapahoe High School

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Ashley Swisher