Ashley Swoyer

My position at ShipMonk led me to be responsible for multiple duties, such as:

• Preparing orders for shipment by picking, packing, and labeling merchandise.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
• Performed general housekeeping and cleaning tasks.
• Loaded, unloaded, and moved material to and from storage and production areas
• Worked safely around moving machinery.
• Assembled orders and packed items for shipment, conveying orders to shipping personnel
• Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
• Receive and process incoming product and material
• Pack and ship orders
• Manage and organize product stock

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Listen, respond, and handle customer complaints. Resolved issues and adjusted policies to meet changing needs.
• Maintained compliance with company policies, objectives, and communication goals.
• Achieved results by working with staff to meet established targets.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.
• Developed and implemented customer service policies to enhance satisfaction.
• Gathered, organized, and input information into a digital database system.
• Use of Microsoft Excel and POS (Point of Sale) system computers.
• Responsible for large amounts of cash and managed the deposit and employee tils at end of night.
• Dropped deposits off at the bank and obtained receipts.
• Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
• Conducted routine inspections to check quality and compliance with established specifications.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts. I consider myself very detail-oriented and clean.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Conducted regular reviews of operations and identified areas for improvement.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.

• Maintained appearance of arcade floor and surrounding areas by cleaning surfaces, counters and equipment...especially during Covid 19.
• Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
• Notified supervisor of defective machines
• Assisted with game technical and mechanical issues and offered playing instructions to enhance guest enjoyment.
• Assisted with ticket redemption and provided prize selection to customers.
• Greeted and informed customers about attractions, promotions, or current prices to foster outstanding hospitality and service.
• Memorized games and rules to facilitate positive entertainment experiences.
• Operated point of sale terminal to complete customer transactions.
• Wiped down and cleaned chairs, booths, and game stations to comply with sanitation requirements.
• Reported game malfunction to maintenance department for resolution to decrease machine downtime.
• Minimized theft by maintaining secure cash and other forms of payment control throughout arcade.
• Responsible for large amounts of cash.
• Assisted with game technical and mechanical issues and offered playing instructions to enhance guest enjoyment
• Communicated proactively with guests to troubleshoot problems and provide guidance.

• Support needs of 8-person wait staff who attend to specific needs of countless customers daily for a family style restaurant with social relevancy and intentionality.
• Increased sales significantly by upselling higher-end products to customers.
• Greet new customers, discuss specials, and take drink orders.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Use of cash registers, POS systems, and credit card machines to cash out customers.
• Assisted guests with any questions they may have about the food and drink menu.
• Processed orders and sent to kitchen employees for preparation.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Checked guests' identification before serving alcoholic beverages.
• Provide fast, friendly service with goals of ensuring guest satisfaction.

• Ability to work in a team setting.
• Utilize excellent communication and organizational skills.
• Welcome and acknowledge all guests according to company standards.
• Responsible for cleaning up to 22 rooms a day.
• Disinfect and mop bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens, sweeping, mopping and vacuuming floors, making beds, and restocking bathroom toiletries..
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Clean, tidy up, and disinfect hotel rooms, hallways, elevators, common areas, lobby, pool, and recreational area for guests.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Empty trash
• Report any issues to maintenance.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
• Respond timely to guest requests for miscellaneous items extra linens, toiletries, or other supplies.
• Polished fixtures to achieve professional shine and appearance.
• Consistently offer professional, friendly, and engaging service.
• Provide exceptional customer service.

Kevin's was more of a screen-printing warehouse. I was responsible for operating printing equipment to prepare and produce printed material, such as: t-shirts, shorts or other clothing, towels, water bottles, brochures, mouse pads, etc. I would receive and review the order for accuracy, ensuring there were no defects in the ink. Last, I would prepare and pack the products for shipment or pickup. It was a typical warehouse setting where it was important to keep the workspace clean and free of debris for safety reasons. I would restock shelves, process and pack orders for shipment, count inventory and ensure orders are being shipped in a timely manner. Some of my other responsibilities were to prepare orders for shipment by picking, packing, and labeling merchandise.

• Work safely around moving machinery.
• Assemble orders and pack items for shipment, conveying orders to shipping personnel
• Loaded, unloaded, and moved material to and from storage and production areas.
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
• Performed general housekeeping and cleaning tasks.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Consistently lifted materials weighing as much as 50 pounds.