ASHLEY SYPNIEWSKI
Forney
Summary
Accommodating Claim Associate with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Professional with experience in claims processing and customer service, ready to contribute to team-oriented environment. Skilled in evaluating and processing claims efficiently, with strong focus on accuracy and compliance. Known for collaboration, adaptability, and delivering consistent results. Adept at navigating complex situations and providing solutions that meet both client and organizational needs.
Overview
12
12
years of professional experience
Work History
Claim Associate
State Farm
06.2023 - Current
- Consistently met or exceeded performance metrics in key areas such as accuracy, timeliness, and customer satisfaction ratings.
- Managed a high volume of claims efficiently by prioritizing tasks in a fast-paced environment.
- Enhanced customer satisfaction by promptly addressing client concerns and resolving disputes professionally.
- Contributed to team goals by collaborating with peers and sharing best practices for improved performance.
- Established rapport with clients through empathetic communication skills while managing sensitive information during claim evaluation processes.
- Demonstrated advanced technical skills in navigating internal systems for efficient record-keeping and data management related to claim files.
- Developed tailored solutions for complex cases, demonstrating exceptional problem-solving abilities.
- Reduced fraudulent claims through thorough investigations and strict adherence to company policies.
- Assisted customers in filing accurate claims, providing clear instructions on requirements and documentation needed for successful submissions.
- Proactively participated in ongoing professional development to maintain up-to-date knowledge of industry trends, resulting in improved performance and higher levels of client satisfaction.
- Improved claim processing efficiency by meticulously reviewing and analyzing insurance claims.
Overnight Stocker
Lowes Home Improvement
12.2017 - 10.2019
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Checked shelves in department to determine replenishment needs.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Picked up boxes and related trash from sales floor.
- Compared merchandise invoices to items actually received.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Followed instructions to properly arrange merchandise items.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Identified and quickly handled spill clean-up.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Used proper case cutting techniques to cut and sort stock loads.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Operated forklift and pallet jack to transport heavy loads.
Painter
Arce
01.2017 - 12.2017
- Cleaned and properly stored paint equipment and supplies at end of each workday.
- Performed repairs to defects in walls by patching holes and scrapes prior at project start.
- Readied surfaces and surrounding areas for painting with sandpaper, tape and other materials.
- Applied paints, sealers and solvents to plaster, sheetrock, concrete and wood.
- Maintained thorough inventory of paint equipment and supplies by checking product levels.
- Chose correct brushes and materials for jobs and purchased from vendors.
- Primed, smoothed and cleaned trim, walls and ceilings to prepare for painting tasks.
- Cleaned and smoothed surfaces prior to painting.
- Smoothed and finished surfaces on walls, trim and cabinetry.
- Spread undercoats and finish materials using rollers and spray equipment.
- Documented progress and provided estimated completion time for clients.
- Mixed and applied paints, varnishes and sealants to promote lasting finish.
- Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes.
- Performed series of surface preparation techniques to maximize paint durability.
- Performed minor plaster repair, blending newly renovated wall surfaces with existing plaster.
- Selected and applied outside coating to match and restore interior or exterior surfaces.
- Used power and hand tools safely and effectively.
Senior Technician
Lancaster Labs
03.2014 - 04.2017
- Collected samples from production batches to test for impurities or issues.
- Documented test results, compiled data and reported on findings to supervisor.
- Documented experiment findings in technical lab reports and data graphs.
- Completed analyses of solids, liquids and gaseous materials to assess nature and reactivity.
- Conducted sampling programs to analyze quality standards of raw materials, chemical intermediates and products.
- Set up and maintained laboratory instruments using troubleshooting and correction of malfunctioning equipment.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Service Associate
CVS/caremark
01.2013 - 04.2014
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Described merchandise and explained use, operation and care.
- Answered telephone to give callers store information and look up order details.
- Recommended, selected and located merchandise based on customer desires.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Maintained records related to sales for store management.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Cleaned shelves, counters and tables to maintain organized store.
- Solicited sales from customers by identifying product needs and locating merchandise.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Exchanged merchandise for customers and accepted returns.
- Ticketed, arranged and displayed merchandise to promote sales.
- Computed purchases and received and processed cash or credit payment.
- Greeted customers to determine wants or needs.
- Answered questions about current promotions and resolved issues according to store policies.
- Bagged or packaged purchases and wrapped gifts.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Improved customer service feedback scores through outstanding service.
- Recommended merchandise to customers based on needs and preferences.
- Maintained attractive merchandise displays to maximize purchases.
- Answered store and merchandise questions and led customers to wanted items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Followed loss prevention guidelines to deter theft.
- Placed special orders or called other stores to find desired items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Evaluated daily transactions for suspected fraud or criminal activity.
Education
High School Diploma -
Warwick High School
Lititz, PA06.2011
Skills
- Hand Truck Operation
- Recordkeeping and Documentation
- Safety Procedures
- Product Signage and Labeling
- Regulatory Compliance
- Stockroom Maintenance
- Attention to Detail
- Data Entry
- Shipping and Receiving
- Teamwork and Collaboration
- Staff Training
- Heavy Lifting
- Stocking and Replenishing
- Moving Boxes
- Stocking Products
- Safety Awareness
- Unloading Merchandise
- Cleaning and Sanitizing
- Verbal and Written Communication
- Equipment Maintenance
- Data Processing
- Quality Control
- Product Inspection
- Organization and Categorization
- Problem-Solving
- Goal Setting and Prioritization
- Motivated Team Player
- Payment Processing
- Inventory Recordkeeping
- Merchandising and Display
- Shipment Receiving
- Quick Learner
- Time Management
- Critical Thinking
- Reports and Spreadsheets Generation
- Order Fulfillment
- Decision Making
- Customer Service
- Microsoft Office
- Cash Register Operations
- Claims processing
- Claims investigation
- Policy interpretation
- Claims
- Claims review
- Microsoft office
- Teamwork and collaboration
- Active listening
- Decision-making
- Critical thinking
- Claims adjustment
- Documentation skills
- Teamwork
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Estimatics SPOC
- Keeping up to date on Select service updates and procedures and keeping my team informed
- Attend Meetings
- Help when my team has any questions
Timeline
Claim Associate
State Farm
06.2023 - Current
Overnight Stocker
Lowes Home Improvement
12.2017 - 10.2019
Painter
Arce
01.2017 - 12.2017
Senior Technician
Lancaster Labs
03.2014 - 04.2017
Customer Service Associate
CVS/caremark
01.2013 - 04.2014
High School Diploma -
Warwick High School
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