Ashley Talbot
Oceanside,CA
Summary
Orthodontic professional with extensive experience in providing chairside assistance and ensuring exceptional patient care. Known for strong collaboration skills and effectively adapting to changing needs. Proficient in dental radiography, sterilization procedures, and patient records management.
Also experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
11
11
years of professional experience
Work History
Orthodontic Assistant
Sanborn Orthodontics
08.2021 - 08.2024
- Assisted orthodontists with patient procedures, ensuring comfort and safety throughout treatment.
- Prepared and sterilized dental instruments, maintaining compliance with health regulations.
- Educated patients on oral hygiene practices to enhance treatment outcomes.
- Managed patient records using electronic health record systems for accuracy and retrieval efficiency.
- Coordinated scheduling for patient appointments, optimizing clinic workflow and minimizing wait times.
- Monitored inventory levels of supplies, facilitating timely reordering to prevent shortages.
- Trained new staff on office protocols and equipment usage to ensure smooth operations.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Took x-rays, photographs, intraoral scans and impressions of patients' teeth and mouth.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
- Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
- Enhanced practice efficiency by maintaining well-organized inventory of orthodontic supplies and equipment.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Collaborated effectively with other team members to ensure smooth workflow within the practice.
- Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
- Increased practice efficiency, managed multiple patient appointments simultaneously without compromising care quality.
- Streamlined digital imaging process, providing clear and precise images for treatment planning and progress tracking.
Front Desk Receptionist
J.Z. Mann Pediatric Therapy
06.2018 - 08.2021
- Greeted and assisted visitors, ensuring a welcoming environment and positive first impression.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled appointments and maintained calendars for staff, optimizing time management and workflow.
- Processed incoming and outgoing mail, ensuring timely distribution of communications.
- Maintained front desk area, upholding cleanliness and organization to enhance visitor experience.
- Handled customer inquiries and resolved issues promptly, improving client satisfaction levels.
- Assisted in training new reception staff on procedures and systems for smooth operations.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Orthodontic Assistant
Leblanc Orthodontics
09.2016 - 04.2018
- Promoted positive patient experiences by building rapport and addressing concerns during appointments.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Developed comprehensive knowledge of various orthodontic appliances, enabling accurate preparation for each procedure.
- Assisted orthodontists in applying braces, which led to successful treatment outcomes and patient satisfaction.
Team Leader
Chick-fil-A
10.2013 - 06.2017
- Supervised team operations, ensuring adherence to process and quality standards.
- Developed and implemented training programs for new team members, enhancing skill acquisition.
- Streamlined workflow processes, improving overall efficiency and productivity within the team.
- Coordinated cross-functional collaboration to align project goals and deliverables effectively.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
Education
Northeast Jones High School
Laurel, MSSkills
- Chart updating
- Elastics placement
- Orthodontic archwire changes
- Orthodontic bonding
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Appointment scheduling
- Administrative skills
- Hospitality services
- Sensitive information handling
- Work prioritization
- Administrative support
- Issue handling
- Skilled in Microsoft Word, Excel
- Technical support
- Call routing
- Mail sorting
- Calendar management
Timeline
Orthodontic Assistant
Sanborn Orthodontics
08.2021 - 08.2024
Front Desk Receptionist
J.Z. Mann Pediatric Therapy
06.2018 - 08.2021
Orthodontic Assistant
Leblanc Orthodontics
09.2016 - 04.2018
Team Leader
Chick-fil-A
10.2013 - 06.2017
Northeast Jones High School
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