Ashley Tamplin
Butler,GA
Summary
Knowledgeable Customer Service Consultant experienced serving customers' needs and cross-selling company offerings. Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to root of issues. Successful at consistently exceeding performance targets.
Dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Customer Advocate
Georgia Pacific
07.2009 - 01.2016
- Reviewed processing errors and helped track down root causes.
- Reviewed reports for anticipated numbers, identified variances and made corrections.
- Researched database failures and collaborated with operations team to resolve problems.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Improved team output by improving processes to eliminate operational bottlenecks.
- Coordinated with vendors on invoice management and resolving outstanding issues.
- Documented correspondence with associated details and assigned follow-up work to staff members.
- Developed effective improvement plans in alignment with goals and specifications.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Gathered, organized and input information into digital database.
- Maintained automated processing between systems, identified missing data and manually processed incomplete transactions.
- Read, calculated and estimated different rates and documented information in operational logs.
- Generated reports detailing findings and recommendations.
- Collected, arranged and input information into database system.
- Manage over 80 calls per day
Life Claims Specialist
Kohls Distribution Center
02.2016 - 12.2021
- Interpret policy provisions and adjudicates Group Life claims to make claim determinations. Identify and obtain missing information required to evaluate Group life claims through both company and external contacts.
- Process claims within payment authority.
- Respond to written and verbal inquiries from policyholders, beneficiaries, attorneys, and families of deceased employees. Provide guidance on claim processes and resolve customer issues swiftly and thoroughly.
- Manage and organize work to meet multiple deadlines and competing priorities to ensure department metrics are met including turnaround, productivity, customer satisfaction and quality.
- Maintain good rapport with internal and external customers by taking ownership and projecting an attitude of service.
- Ability to adjust to multiple demands and shifting priorities.
- Excellent oral and written communication skills.
- Projects an attitude of service, empathy, and patience to all customers.
- Analytical ability and good judgment in evaluating life claim submissions.
Administrative Assistant
FW Logistics
01.2022 - 12.2023
- Reported policy changes and company conditions affecting customer satisfaction.
- Followed up with customers on unresolved issues.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Analyzed information gathered by investigation and report findings and recommendations.
- Examined claims forms and other records to determine insurance coverage.
- Investigated and assessed damage to property and reviewed property damage estimates.
Education
Bachelor of Science - Public Administration And Services
Fort Valley State University
Fort Valley, GA05.2020
Skills
- Outstanding communication skills
- Customer Relations
- Correspondence composition
- Empathetic and genuine
- Retail store support
- Service-oriented self-starter
- Strategic sales knowledge
Timeline
Administrative Assistant
FW Logistics
01.2022 - 12.2023
Life Claims Specialist
Kohls Distribution Center
02.2016 - 12.2021
Customer Advocate
Georgia Pacific
07.2009 - 01.2016
Bachelor of Science - Public Administration And Services
Fort Valley State University