Ashley Tanner
Saint Charles,MO
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Health Administrator position. Ready to help team achieve company Customer Loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Walmart
04.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor of Arts - Health Administration
Southern New Hampshire University
Hooksett, NH03.2024
Skills
- Report Generation
- Call Management
- Scheduling
- Complaint Resolution
- Product Knowledge
- Reading Comprehension
- Microsoft Office Suite
- Retail Store Support
- Professional Telephone Demeanor
- Microsoft Excel
- Conflict Resolution
- Spreadsheets
- Problem-Solving Abilities
- Customer Service
- Microsoft Outlook
- Computer Proficiency
- Proofreading
- Research
- Microsoft PowerPoint
- Telephone Etiquette
- Customer Satisfaction Measurement
Timeline
Customer Service Representative
Walmart
04.2021 - Current
Bachelor of Arts - Health Administration
Southern New Hampshire University