Ashley Tanner
Boscawen,NH
Summary
Hardworking and detail-oriented professional with extensive experience in diverse administrative tasks, customer service and consumer education.
Overview
13
13
years of professional experience
Work History
HR and Payroll Specialist
Riverbend Community Mental Health
Concord, NH
06.2020 - Current
- Answer employee's questions regarding policies, salaries, benefits, and performance concerns
- Perform administrative tasks related to processing biweekly payroll for 400+ employees
- Educate employees individually and in groups concerning benefit packages
- Make changes to benefit plans throughout the year and lead our annual open enrollment
- Manage leaves of absence, FMLA, and workers compensation in accordance with federal regulations
- Create, organize and maintain personnel, payroll, and medical files to keep sensitive data secure
- Update the employee and payroll database with new hires, changes and terminations
- Complete verifications of employment
Licensed Massage Therapist
Elements Massage
Concord, NH
09.2019 - 06.2020
- Assessed client needs and developed individualized treatments plans to address the specific health needs and wellness goals of each client
- Documented client's medical histories and conditions in order to determine contraindications to treatment
- Maintained accurate records of all treatments provided to clients in compliance with best practices
- Educated clients on proper body mechanics, posture awareness, self-care strategies, stress management techniques and daily self-care activities
Yoga and Meditation Instructor
Ashley Nicole Yoga, LLC
Concord, NH
01.2018 - 03.2020
- Provided individualized yoga and meditation instruction to clients of all ages and skill levels
- Developed a variety of classes based on the needs of the participants
- Encouraged students to challenge themselves while maintaining safe boundaries
- Demonstrated proper breathing techniques and meditation exercises
- Educated participants about anatomy, physiology, philosophy and lifestyle related topics
- Prepared written material such as newsletters or brochures to promote awareness of yoga benefits
Admissions Coordinator
Riverbend Community Mental Health
Concord, NH
02.2017 - 06.2019
- Provided accurate program information to individuals seeking mental health services
- Gathered confidential and sensitive information
- Assessed clients in crisis and connected them with appropriate mental health services
- Processed and ensured completion of all applications for services
- Tracked data on admissions and intake numbers
- Contacted applicants to confirm appointments, schedule up to 30+ orientations and intakes per month, working closely with clinical staff to develop intake schedule
- Verified insurances
Restorative Partial Hospitalization Group Counselor
Riverbend Community Mental Health
Concord, NH
03.2015 - 02.2017
- Facilitated educational groups for clients diagnosed with severe and persistent mental illness
- Examples of groups include stress management, healthy coping strategies, living skills, reaching individual wellness goals, interpersonal skills, and relapse prevention
- Wrote clinical documentation to communicate with client’s team and for billing purposes
- De-escalated clients in emergency situations
- Cooked food for clients to provide education on healthy eating and safe food preparation
Human Resources Assistant – Payroll and Training
01.2013 - 03.2014
- Includes all responsibilities listed below for part-time human resources assistant including: Processed accurate bi-weekly payroll for 280+ employees
- Checked time records for accuracy and implement corrections
- Printed agency payroll checks
- Generated payroll reports
- Provided administrative support to the agency’s Training Committee
- Coordinated with presenters and attendees to carry out training sessions
- Compiled evaluations and evaluation summaries to report to the training committee and presenters
- Applied for continuing education credits through NASW for eligible trainings
- Maintained files of completed trainings
- Trained new staff on basic IS and safety policies
- Aided in successful completion of open enrollment annually
- Tracked credentials for current staff including psychiatrists, psychologists, APRNs, RNs, licensed therapists and mental health counselors
Accounting Technician
10.2011 - 01.2013
- Completed the daily deposits for the agency including counting cash, coin and credit cards from all program sites
- Maintained accurate financial spreadsheets
- Compiled daily and monthly summarized reports to all departments in accounting
Human Resources Assistant
06.2011 - 01.2013
- Processed incoming resumes
- Compiled welcome packets for new employees
- Scheduled orientations for new employees
- Communicated with potential hires
- Provided general customer service to current employees
- Completed New Hampshire and out-of-state background checks
- Prepped and scanned files from paper to electronic files
- Followed state and federal laws concerning paperwork on current and terminated employees
Education
Massage Therapy
New Hampshire Institute For Therapeutic Arts
12.2014
Bachelor of Science - Mental Health Psychology
Plymouth State University
06.2010
Skills
- HRIS/Database implementation and management
- Positive and professional
- Empathetic communicator
- Solution focused
- General customer service
- Complaint resolution
- Administrative support
- Data collection and research
- Education and training
References
References available upon request.
Timeline
HR and Payroll Specialist
Riverbend Community Mental Health
06.2020 - Current
Licensed Massage Therapist
Elements Massage
09.2019 - 06.2020
Yoga and Meditation Instructor
Ashley Nicole Yoga, LLC
01.2018 - 03.2020
Admissions Coordinator
Riverbend Community Mental Health
02.2017 - 06.2019
Restorative Partial Hospitalization Group Counselor
Riverbend Community Mental Health
03.2015 - 02.2017
Human Resources Assistant – Payroll and Training
01.2013 - 03.2014
Accounting Technician
10.2011 - 01.2013
Human Resources Assistant
06.2011 - 01.2013
Massage Therapy
New Hampshire Institute For Therapeutic Arts
Bachelor of Science - Mental Health Psychology
Plymouth State University
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