Ashley Tautfest-Fearn
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with advanced abilities in team building and workflow improvements. Offering these skills and strong work ethic.
Overview
4
4
years of professional experience
Work History
Office Manager
Kamlu Retirement Inn
Vancouver, WA
08.2020 - Current
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Maintained CRM database with customer updates and report generation.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Coordinated special projects and managed schedules.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Receptionist
Great Clips
Vancouver, WA
05.2020 - 08.2020
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Monitored and screened visitors
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Sales Associate
Eleven
Vancouver, WA
08.2019 - 02.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained records related to sales, returns and inventory availability.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Prepared large cash deposits with zero discrepancies.
Front Desk Receptionist
Columbia River Mental Health
Vancouver, WA
01.2016 - 01.2017
- Transcribed phone messages and relayed to appropriate personnel.
- Entered customer data into system and updated information when needed.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Front Desk Reception Assistant
North Star Methadone Clinic
Vancouver, WA
01.2015 - 01.2016
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
MEDICAL RECEPTIONIST CERTIFICATE - Business Administration And Management
MT. HOOD COMMUNITY COLLEGE
Gresham, OR04.2019
Skills
- Staff Development and Training
- Decision Making
- Team Building
- Motivational Leadership
- Microsoft Office Suite
- Handling Customer Complaints
- Delegation and Work Assignment
- Documentation and Recordkeeping
- Inventory Oversight
- Customer Service Management
- Database Maintenance
- Multitasking and Prioritization
- Contracts and Vendor Agreements
- Honesty and Integrity
- Microsoft Office
- Friendly and Relatable
- Payroll Administration
- Adaptable and Resilient
- Confidence and Drive
Timeline
Office Manager
Kamlu Retirement Inn
08.2020 - Current
Receptionist
Great Clips
05.2020 - 08.2020
Sales Associate
Eleven
08.2019 - 02.2020
Front Desk Receptionist
Columbia River Mental Health
01.2016 - 01.2017
Front Desk Reception Assistant
North Star Methadone Clinic
01.2015 - 01.2016
MEDICAL RECEPTIONIST CERTIFICATE - Business Administration And Management
MT. HOOD COMMUNITY COLLEGE
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