Ashley Taylor
Imperial,Missouri
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
18
18
years of professional experience
Work History
Registered Medical Assistant
Mercy Clinics
06.2014 - Current
- Enhanced patient care by efficiently performing routine tests and measurements.
- Streamlined office procedures for faster processing of insurance claims and patient paperwork.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Aided in the prevention of illnesses by administering vaccinations according to established protocols.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
Optician
Clarkson Eyecare
01.2013 - 06.2014
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
Restaurant Waiter
54th Street Grill & Bar
04.2011 - 01.2013
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Crew Member
McDonald's
06.2006 - 04.2011
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Took orders, prepared meals, and collected payments.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Associate of Applied Science - Nursing
Saint Louis Community College
St Louis, MO05.2024
Medical Assistant Diploma - Medical Assisting
Sanford-Brown College - Fenton
Fenton, MO05.2011
High School Diploma -
Seckman Sr. High School
Imperial, MO05.2008
Skills
- Health Promotion
- Discharge Planning
- Compassion and Empathy
- Clinical Judgment
- Patient Assessment
- Medication Administration
- Data Collection
- Direct Patient Care
- Professional Bedside Manner
- Patient Education and Counseling
- Physical Assessments
- Procedure Preparations
- Administering Immunizations
- Medication and IV Administration
Timeline
Registered Medical Assistant
Mercy Clinics
06.2014 - Current
Optician
Clarkson Eyecare
01.2013 - 06.2014
Restaurant Waiter
54th Street Grill & Bar
04.2011 - 01.2013
Crew Member
McDonald's
06.2006 - 04.2011
Associate of Applied Science - Nursing
Saint Louis Community College
Medical Assistant Diploma - Medical Assisting
Sanford-Brown College - Fenton
High School Diploma -
Seckman Sr. High School
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