Ashley Taylor
Melrose,MA
Summary
Operations Manager with 7+ years of experience in administrative support, project management, and multi-department collaboration. Demonstrated proficiency in data analysis, staff scheduling, and event planning, with a track record of effective communication and problem-solving. Skilled in developing training programs, managing budgets, and maintaining medical records. Adept at fostering positive relationships across various departments and with external agencies.
Overview
6
6
years of professional experience
Work History
Family Navigator
East Boston Social Centers
10.2023 - Current
- Providing parents with the best recommendations by translating their concerns regarding their child and their IEPS plan. Also helping households with basic needs like clothing, food, and housing, such as signing up parents for the Fresh Connect program to obtain fresh produce.
- Building connections and efficient avenues of communication with other departments, such as program site coordinators and families involved in early learning programs.
- Meeting to collaborate as a team with other Family Navigators and Neighborhood Villages, our partners.
- Handling the responsibilities of a UPK family worker, communicating with partners, assisting at open houses, and participating in UPK events, meetings, and training
Enrollment Director Assistance
East Boston Social Centers
03.2023 - Current
- Developing and implementing strategies to track and analyze enrollment data, providing regular reports on program acceptance rates, demographics, and trends to support decision-making and program growth.
- Recommending and implementing strategies for improving the onboarding process for new enrollees, ensuring a seamless transition and positive experience for families joining the programs.
- Assisting in the development and implementation of a multilingual digital platform for enrollment applications, ensuring accessibility and inclusivity for diverse populations and streamlining the enrollment process.
- Developing and maintaining positive relationships with state agencies and organizations to stay informed of voucher assistance opportunities and streamline the enrollment process for potential families.
Operations Manager
East Boston Social Centers
11.2020 - Current
- Utilizing Microsoft Word and Canva to revise the parent handbook package and the staff handbook packet for both programs. Develop PowerPoint presentations for the board that include finances, programming, our UPK classroom, and financial issues.
- Directed the 501A training for the full program and planned the PD Day activities, including meal ordering, setup, and cleanup. Additionally distributing and creating staff scarification surveys
- Supported the NAEYC Accreditation process and worked with the team that converted one of our classrooms into a UPK classroom.
- Established relationships and effective communication channels with multiple departments, including program Site Coordinators and Early Learning Program families.
- Maintained and tracked data to evaluate the impact and facilitate internal and external reporting. When necessary, prepare reports and presentations. Develop and evaluate the ability to better align, integrate, and utilize data within Early Learning Programs.
- Provided administrative support as needed, to include, EEC Lead compliance, Food Service Program, QRIS progress monitoring, meeting preparation, and other related tasks.
- Helped transitioning to a digital payroll system and providing IT support for email and computer resets.
- Oversee the coordinated sourcing and distribution of program supplies and equipment. Also Identify and develop capacity-building initiatives and support continuous quality improvement efforts.
- Assisted the director in managing meetings, supporting licenses, 51As, planning field trips, and organizing activities for students
- Supported the ongoing partnership with the Grantor (Neighborhood Villages) as East Boston Social Centers representative with the following responsibilities: Attend regular meetings of Neighborhood Villages Community of Practice Support EBSC participation in Neighborhood Villages' evaluation conducted by Brazelton Touchpoints Center, in collaboration with Director of ELP and Site Coordinators. Support regular reporting to Grantor.
Program Health Advocate
East Boston Social Centers
11.2020 - Current
- Educated parents and families about Covid-19 and other illnesses through trainings and workshops conducted by community-based organizations. Identified best practices for public health initiatives, such as offering Covid testing.
- In charge of staff and student COVID19 testing;Attends meetings with Boston public health agencies to lower COVID19 illness.
- Utilized social media platforms to raise awareness about health programs and initiatives, reaching a wider audience of potential participants and supporters.
Unit Coordinator: Cancer Unit
Massachusetts General Hospital
12.2021 - 04.2022
- In constant communication with the Admission Discharge Transfer (ADT) Center on the status of all patients, including all transfers, admissions, discharges, bed changes, bed cleaning requests and possible changes made throughout the shift.
- Prepared and maintained medical records, in accordance to Medical Center standards and policy, including labeling patient name on admission forms, filing all paperwork in medical record, sorting EKG’s, x-rays, pathology reports, operative notes, progress notes, consultations, etc., for current, discharged, and transferred patients.
- Labeled patient names and updates bed boards, bedside charts, and computer information, including diet, condition, allergies, height and weight of new and current patients.
- Promptly answers telephones, triages telephone calls, and call light intercom, using appropriate and approved etiquette, and notifies appropriate staff.
- Pages physicians and others via the hospital page system, maximizes the use of alpha paging when appropriate.
- Utilized hospital computer EPIC systems accurately to enter orders, verify orders, retrieve data and generate reports. Reports malfunction to the help desk.
- Assists with orientation and training of new unit coordinators as designated by the Nurse Manager in collaboration with the Central Staffing Office.
Supervisor /Assistant Store Manager
Bruegger’s Bagels
12.2017 - 01.2021
- Collaborating with the store manager to create and implement a comprehensive training program for new hires, focusing on onboarding, product knowledge, customer service skills, and team communication, to ensure a smooth integration of new employees into the team and enhance overall operational efficiency.
- Training and develop team members to uphold the high-quality standards and customer service expectations of Bruegger’s Bagels, ensuring a consistent and positive experience for all customers.
- Ensuring strict adherence to food safety standards and regulations to uphold the quality and reputation of Bruegger’s Bagels, providing customers with a safe and enjoyable dining experience.
- Operating the point-of-sale system, processing payments, and issuing gift cards.
- Implementing customer feedback surveys to gather insights on menu preferences and dining experience satisfaction, enabling data-driven decision-making for menu enhancements and service improvements.
- Handling staff payroll, vacation requests, and other administrative duties related to restaurant operations
Unit Coordinator, Medicine Unit, ICU, Pediatric
Mass General Hospital
10.2018 - 12.2019
- Coordinated with various departments within the hospital to ensure seamless patient services and efficient communication between medical staff, support staff, and clinicians in the Medicine Unit, ICU, and Pediatric departments.
- Planed patient activities, update medical files, and resolve patient complaints in a demanding and fast paced environment
- Arrange for patient services between multiple departments
- Served as a member of a multi-disciplinary team including floor nurses, support staff and clinicians
- Performed all patient record activities and charting transcriptions with close attention to detail and accuracy. Ensures that complete information is filled in on all forms/requisitions, transfers, work order, dietary requisitions and keeps current census sheets. Delivers completed forms to the proper departments, as necessary.
- Identified correct patient charts and reports before filing; verifies that all information is correct and takes corrective action when necessary (patient labels, face sheet, ID band, etc.). Ensures accuracy at all times.
- Responding immediately to patient call lights. Notifies appropriate nursing personnel of patient requests. Promptly delivers mail, newspaper, messages and flowers to patients.
Education
MBA - Healthcare Administration
Southern New Hampshire University
Hooksett, NH11.2023
Bachelor of Science - Psychology
Salem State University
Salem, MA05.2021
High School Diploma -
Melrose High School
Melrose, MA05.2017
Skills
- Database Maintenance
- Project Management
- Financial Oversight
- Schedule Management
- Employee Relations
- New Hire Onboarding
Internships
Overseeing website changes for the church. Managing social media (Facebook, Twitter, Instagram) messaging. Also creating and collaborate with vendors to create visuals for publications and marketing.
Languages
Spanish - Bilingual
Timeline
Family Navigator
East Boston Social Centers
10.2023 - Current
Enrollment Director Assistance
East Boston Social Centers
03.2023 - Current
Unit Coordinator: Cancer Unit
Massachusetts General Hospital
12.2021 - 04.2022
Operations Manager
East Boston Social Centers
11.2020 - Current
Program Health Advocate
East Boston Social Centers
11.2020 - Current
Unit Coordinator, Medicine Unit, ICU, Pediatric
Mass General Hospital
10.2018 - 12.2019
Supervisor /Assistant Store Manager
Bruegger’s Bagels
12.2017 - 01.2021
MBA - Healthcare Administration
Southern New Hampshire University
Bachelor of Science - Psychology
Salem State University
High School Diploma -
Melrose High School
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