ASHLEY TAYLOR
Falkville
Summary
Accomplished Program Director at Service Dogs Alabama, adept in leadership and strategic collaboration, significantly enhanced program integrity and client satisfaction through innovative initiatives and proficient use of Salesforce. Demonstrated excellence in fostering team growth and operational efficiency, ensuring the organization's objectives align with high standards of service delivery.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Program Director
Service Dogs Alabama
01.2010 - Current
- Lead and oversee the training operations of 70 inmate trainers and 5 employees to ensure excellence in service dog training and placement
- Collaborate closely with the Development Director and Executive Director to align organizational goals and implement effective strategies
- Manage comprehensive client care programs, ensuring successful pre- and post-placement support and satisfaction
- Uphold the highest professional standards, fostering a positive and productive work environment
- Utilize Salesforce and Microsoft Office to streamline operations, maintain client and program records, and enhance organizational efficiency
- Develop and enforce policies and procedures to sustain program integrity and effectiveness
- Successfully managed a dynamic program over 15 years, contributing to the organization's growth and reputation
- Initiated and set goals for programs based on organization's strategic objectives
- Evaluated program outcomes and performance against established goals and objectives
- Monitored program activities and reported progress to senior management
- Established policies and procedures for program management activities such as scheduling, tracking progress, and reporting outcomes
- Facilitated communications between internal stakeholders and external partners involved in programs
- Screened and recruited incoming clients, volunteers and potential collaborations for admission into program
- Analyzed data from customer surveys to develop strategies for improving customer experience
- Launched innovative program initiatives to address emerging needs
- Performed personnel duties, such as hiring staff and evaluating work performance
- Developed budgets for programming and broadcasting activities and monitored expenditures to ensure that remained within budgetary limits
Education
Associate in Arts (A.A.) - Business Administration
Wallace Community College
Hanceville, AlSkills
- Client Relations and Care
- Program Development and Oversight
- Proficiency in Salesforce
- Proficiency in Microsoft Office
- High Standards in Program Execution
- Operations oversight
- Policy and procedure improvements
Certification
- Cary Center Non-Profit Professional
- APDT International
- AKC Evaluator
Accomplishments
- Successfully managed a dynamic program over 15 years, contributing to the organization's growth and reputation
- Spearheaded initiatives to improve training outcomes and client satisfaction
- Established strong collaborative frameworks within the leadership team to drive mission-focused results
Timeline
Program Director
Service Dogs Alabama
01.2010 - Current
- Cary Center Non-Profit Professional
- APDT International
- AKC Evaluator
Associate in Arts (A.A.) - Business Administration
Wallace Community College