Ashley Taylor
Nashville,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Sales Assistant
CC's Bridal Boutique
03.2022 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Gathered and prepared sales materials in preparation for sales meetings.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
- Researched new clients for sales team, inputting contact information into Salesforce.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prepared PowerPoint presentations and Word documents for sales presentations.
- Coordinated logistics and catering for meetings and sales events.
- Facilitated ordering and processing of business cards and nameplates for sales team.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Health Care Assistant
Behavioural Health
06.2021 - 01.2022
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs.
- Supported healthcare teams with basic physical assessments and diagnostic procedures.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Documented patient information and care activities in electronic health record.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Healthcare Customer Service Representative
Life Care Center
12.2019 - 05.2021
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Supported accounts receivable operations within assigned functions.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Entered patient demographic and insurance data into electronic medical record system.
- Handled customer service inquiries in person, via telephone and through email.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Built and maintained positive working relationships with patients and staff.
- Used [Software] to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Maintained designated portfolio of customer accounts by contacting customers behind on payment obligations.
Sales Representative
Walmart
08.2016 - 10.2019
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Wrapped, boxed and weighed bakery department products.
Appointment Setter
AcelRx
04.2014 - 02.2016
- Acted as first point of contact and set appointments for prospective clients.
- Set appointments with salespeople and potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Answered phone calls and answered questions from potential customers.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Scheduled and confirmed appointments and meetings for senior management team.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Associate of Science - Health And Human Services
Ultimate Medical Academy - Clearwater
Clearwater, FL05.2023
Skills
- Credit and Debt Card Processing
- Engaging with Diverse Customers
- High-Volume Environments
- Sushi Preparation
- Hospitality and Accommodation
- Order Supplies
- Product and Service Sales
- Speaking
- Customer Buying Habits
- Available Nights, Weekends and Holidays
- Sales Expertise
- Building Customer Loyalty
- Goal oriented
- Sales expertise
- Complex Problem-solving
- Processing payments
- Upselling strategies
- Sales target achievement
- Customer service
- Friendly and helpful
- Reliable and responsible
Timeline
Sales Assistant
CC's Bridal Boutique
03.2022 - Current
Health Care Assistant
Behavioural Health
06.2021 - 01.2022
Healthcare Customer Service Representative
Life Care Center
12.2019 - 05.2021
Sales Representative
Walmart
08.2016 - 10.2019
Appointment Setter
AcelRx
04.2014 - 02.2016
Associate of Science - Health And Human Services
Ultimate Medical Academy - Clearwater
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