Ashley Terrell - Member Services Representative - Orange County REMC/Fiber

Summary

With 19 years of dedicated service at Orange County REMC, I am a seasoned Member Service Representative seeking to transition to the Office Manager role. My career is marked by a steadfast commitment to customer satisfaction, adept problem-solving, and an enthusiasm for professional growth. I aim to bring my deep knowledge in customer service, office management, and technological proficiency to drive operational excellence and team success.

Overview

20

years of professional experience

Work History

Member Services Representative

Orange County REMC/Fiber

08.2004 - Current

Member Service Representative (2004 - Present)
Back up to Office Manager duties included time off request, payroll entry & processing, cooperative benefits & assisting CEO and other staff/employees when needed.
Assisted Marketing & Member Services Dept. which included attending various Hoosier Energy meetings and trainings.
Several years of involvement with Annual Meeting & planning of events including retirement parties, member appreciation, etc.
Engaged with members & employees to resolve inquiries and concerns, ensuring high levels of satisfaction.
Orange County Fiber's first employee, extensive knowledge on the Fiber side, customer accounts, mapping, scheduling, & troubleshooting.

Education

High School Diploma -

Orleans Jr-Sr High School

Orleans, IN

05.2001 -

Skills

Problem-Solving: Adept at identifying issues and implementing effective solutions

Office Management: Proficient in managing administrative tasks and supporting office operations

Technology Savvy: Skilled in using various office software and systems for improved productivity

Professional Development: Committed to continual learning and growth in the utilities sector