Ashley Terry
Houston,TX
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach. Business-minded professional tackling any job task with gusto and precision. I am also a determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. I demonstrate a positive attitude and readiness to adapt to different situations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Director of Operations
SYNERGY HomeCare
Sealy, TX
01.2023 - Current
- Conducted daily briefings to pass on pertinent info to oncoming shifts.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Recruited, hired and trained new medical and facility staff.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
Major of Correctional Officers
Texas Department of Criminal Justice
Richmond, TX
04.2010 - 01.2023
- Served as the major of corrections of a mental health facility that offers treatment for multiple mental health disorders.
- Utilized Securus and various skills to input and compile data gathered from the Offender Telephone System to complete investigations.
- Oversaw assigned court trips for inmates, maintaining security of staff and public at all times.
- Coordinated shakedowns to locate and remove unauthorized items.
- Assigned daily tasks and responsibilities to employees and filled out daily work logs.
- Maintained order in building and on grounds of Psychiatric prison.
- Supervised and made cell assignments.
- Managed 296 employees and supervised 550 inmates in a Psychiatric prison facility.
- Supervised visitation and checked all visitors for proper identification and contraband.
- Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Diffused disruptive behavior by verbal interventions.
- Searched building and grounds, living quarters and work areas for contraband.
- Prepared written reports concerning inmate's misconduct.
- Briefed superiors of incidents and misconduct and recommended disciplinary actions.
- Conducted daily briefings to pass on pertinent info to oncoming shifts.
Residential Mentor
Volunteers Of America Texas
Houston, TX
06.2006 - 04.2010
- Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.
- Participated in room choosing, orientation, maintenance, room change requests and opening and closing of residence halls.
- Served as positive role model for diverse group of individuals.
- Performed counseling interventions to address issues through conflict resolution and situational adjustment to depression, anxiety, and physical or substance abuse.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Served as a client mentor for residential treatment facility for women with addiction to Drugs and Alcohol
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelor of Arts - Business Administration
Capella University
Minneapolis, MN08.2024
High School Diploma -
LECJ
Houston, Texas06.2003
Skills
- Rehabilitation programs
- Correctional program resources
- Administration
- Security procedures
- Rules of conduct
- Conflict management
- Inspections
- Inmate transport
- Officer training
- Job assignments
- Active listening
- Customer service
- Organization
- Crowd control
- Decision-making
- Collaboration
Timeline
Director of Operations
SYNERGY HomeCare
01.2023 - Current
Major of Correctional Officers
Texas Department of Criminal Justice
04.2010 - 01.2023
Residential Mentor
Volunteers Of America Texas
06.2006 - 04.2010
Bachelor of Arts - Business Administration
Capella University
High School Diploma -
LECJ
Similar Profiles
Raquel HerreraRaquel Herrera
Caregiver at SYNERGY HomeCareCaregiver at SYNERGY HomeCare
Rosita CastilloRosita Castillo
Scheduler Coordinator at SYNERGY HomeCareScheduler Coordinator at SYNERGY HomeCare
Tamara JohansenTamara Johansen
Client Care Manager at SYNERGY HomeCare of North East TexasClient Care Manager at SYNERGY HomeCare of North East Texas