Ashley Terry
Rock Hill,SC
Summary
Responsible and motivated college student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Considerable experience in the fields of Customer Service, Bookkeeping, and IT.
Overview
10
10
years of professional experience
Work History
Internet Safety Evaluator
Telus International
Rock Hill, SC
01.2022 - Current
- Reviewed and evaluated documents, audio recordings, or other materials according to established criteria.
- Attended evaluator methodology training sessions to enhance advanced skills.
- Conducted extensive research on the subject matter to be evaluated.
- Identified and addressed challenges and obstacles in evaluation processes.
- Prepared reports summarizing evaluation results and findings.
- Examined various forms of online content, including text, images, videos, and websites to determine if it is appropriate and safe for users.
- Ensured that content adheres to the platform's community guidelines and policies, flagging or removing content that violates these rules.
- Played a key role in identifying potential risks like cyberbullying, hate speech, explicit material, and misinformation.
Bookkeeper
Earth Fare, Inc.
Rock Hill, SC
10.2018 - 07.2021
- Ensured accuracy in all accounting entries and records.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Resolved billing discrepancies with vendors or customers promptly.
- Conducted monthly bank reconciliations.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Utilized accounting software to streamline bookkeeping processes, increasing efficiency.
- Managed inventory records, adjusting entries for discrepancies and reporting changes.
- Received and recorded cash, checks and transfers.
- Reconciled or entered report discrepancies found in financial records.
Bakery Clerk/Customer Service Staff Member
Publix
Rock Hill, SC
09.2014 - 09.2017
- Greeted customers, answered questions and provided product knowledge.
- Operated cash register to process customer orders accurately and efficiently.
- Worked closely with bakers and cake decorators to ensure timely completion of orders placed by customers.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Verified that all products were labeled with correct pricing information.
- Received incoming shipments of ingredients and supplies for baking operations.
- Listened to guests to understand needs and help each person select optimal products and services.
- Personalized cakes by writing desired words or adding other customizations.
- Answered store and merchandise questions and led customers to wanted items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Provided excellent customer service by responding to customer inquiries promptly and professionally.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
South Carolina Connections Academy
Columbia, SC06-2013
Some College (No Degree) - Forensic Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Time management abilities
- Interpersonal Skills
- Decision-Making
- Task Prioritization
- Written Communication
- Analytical Reasoning
- Professional Demeanor
- Problem-solving abilities
Accomplishments
Recognized 'Honor Roll' student at SNHU
Timeline
Internet Safety Evaluator
Telus International
01.2022 - Current
Bookkeeper
Earth Fare, Inc.
10.2018 - 07.2021
Bakery Clerk/Customer Service Staff Member
Publix
09.2014 - 09.2017
High School Diploma -
South Carolina Connections Academy
Some College (No Degree) - Forensic Psychology
Southern New Hampshire University