Ashley Teut
Omaha,NE
Summary
A dynamic National Accounts Sales Manager with a proven track record at Skillwork, adept in sales strategy planning and fostering customer relationships. Leveraged expertise in negotiation and CRM to expand markets and secure high-value deals, consistently exceeding sales targets. Skilled in team leadership and cross-functional collaboration, achieving top sales manager status through innovative account management and strategic partnerships.
Overview
23
23
years of professional experience
Work History
National Account Sales Manager
Skillwork
08.2020 - Current
- Developed and strengthened relationships with national customer accounts.
- Established clear expectations of existing and new accounts communication and check ins with the decision makers to ensure I was sensitive to their time, ensure I was communicating via their preferred manner to be able to maximize sales and service opportunities and follow through.
- Networked in field to generate leads and acquire new accounts.
- Assessed customer needs and promoted company products and services.
- Trained and mentored new account management and sales personnel.
- Developed strategies to engage high-value clients and identified the decision makers within those organizations to build new sales partnerships and contracts of services.
- Identified profitable business leads and built pipeline of prospective customers.
- Tracked sales data to assess trends and make proactive strategy changes.
- Improved profit opportunities by cultivating expansion of existing customer base and generating new accounts.
- Provided product demonstrations to share features, answer questions and overcome concerns.
- Managed all aspects of applications, logistics, sales leads, presentations and actively worked all exhibition spaces of trade shows across the US. (Including but not limited to, AAMP, IPPE, Pack Expo, Pack Expo International, and Rockwell Automation.)
- Brought lapsed accounts back to active status and rejuvenated revenue. (I have remained the top Sales Manager in this scenario for the past four years.)
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue within those accounts.
- Resolved complex problems to positively impact sales and business direction.
- Efficiently resolved sales, service and account issues to maximize customer satisfaction.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Awarded 'Top Closer' two years for performing and producing at the highest level within our Client Management and Sales Teams.
Owner Sales and Service Manager
Self Employed LMT
01.2002 - 08.2020
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and maximal results with clients and consumer of my services.
- Motivated clients to adjust daily habits and personal mechanics to increase benefits of services.
- Managed day-to-day business operations.
- Established expectations of clients' results based on their problems needed addressed and managed.
- Maintained and refined, individualized careplans and ongoing communication to retain existing business and increase referral probability.
- Continued seeking and achieving education and training to keep up with industry changes and standards.
- Established foundational processes for business operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Took ownership of customer issues and followed problems through to resolution.
- Kept accurate records to document customer service actions and discussions.
Overage, Shortage, and Damaged Specialist
Associated Wholesale Grocers Inc.
02.2005 - 03.2006
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Devised and implemented processes and procedures to streamline operations.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Created and managed project plans, timelines and budgets.
- Observed packing operations to verify conformance to specifications.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
Dispatcher and Customer Service Specialist
Crete Carrier
08.2002 - 06.2004
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Generated reports to track deliveries and maintain proper records and documentation.
- Analyzed customer feedback and provided solutions to improve customer service.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Received new orders, prepared documentation, and assigned personnel.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Scheduled and organized delivery routes.
- Monitored and tracked dispatch communication systems.
- Answered phone calls and responded to customer emails.
- Provided customers with information on products and services.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled deliveries and pickups according to customer needs.
- Monitored flow of paperwork and directed information to appropriate departments.
- Responded proactively and positively to rapid change.
Education
Associate of Arts - Bodywork -Theory, Application, Business And Ethics
Omaha School of Massage Therapy And Bodywork
Omaha, NE01-2002
Skills
1 Sales Strategy & Planning
- Ability to develop and implement sales strategies that align with company goals
- Expertise in forecasting sales and setting measurable targets for national accounts
- Identifying growth opportunities and executing long-term account plans
- Skilled in managing relationships with large, strategic accounts across multiple regions
- Expertise in customizing solutions to meet the needs of individual accounts
- Experience in retaining and growing existing business while expanding into new markets
- Strong negotiation skills to secure favorable terms and conditions with large accounts
- Ability to drive contract renewals, manage pricing strategies, and optimize margins
- Expertise in closing high-value deals and overcoming objections
- Proficient with CRM software (Salesforce, HubSpot, etc) to track interactions and sales progress
- Strong ability to build and maintain lasting relationships with key decision-makers
- Skilled in working closely with marketing, product development, and finance teams to align strategies and drive sales
- Ability to act as a liaison between national accounts and internal stakeholders to ensure smooth service delivery
- Proficient in conducting market research to understand industry trends and competitor strategies
- Skilled at identifying customer needs and aligning product offerings accordingly
- Ability to analyze sales data, customer behavior, and market trends to make informed decisions
- Proficient in reporting and presenting sales performance to senior management, with actionable insights
- Experience in leading a team, mentoring sales representatives, and overseeing their development
- Ability to influence and motivate cross-functional teams to meet organizational objectives
- Strong verbal and written communication skills, with the ability to present to C-level executives and large groups
- Skilled in delivering impactful sales presentations that engage and persuade key stakeholders
- Strong problem-solving abilities to address challenges and create solutions for client concerns
- Ability to manage conflicts and find mutually beneficial outcomes for both the company and the client
- Proficient in managing multiple accounts and projects simultaneously, ensuring deadlines are met
- Ability to juggle competing priorities, allocate resources efficiently, and stay organized
- Deep understanding of customer needs and how to provide solutions that add value
- Commitment to delivering exceptional customer service to drive customer loyalty and satisfaction
Timeline
National Account Sales Manager
Skillwork
08.2020 - Current
Overage, Shortage, and Damaged Specialist
Associated Wholesale Grocers Inc.
02.2005 - 03.2006
Dispatcher and Customer Service Specialist
Crete Carrier
08.2002 - 06.2004
Owner Sales and Service Manager
Self Employed LMT
01.2002 - 08.2020
Associate of Arts - Bodywork -Theory, Application, Business And Ethics
Omaha School of Massage Therapy And Bodywork
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