Ashley Teymer

• Investigate and resolve duplicate medical records
• Investigate and resolve incorrectly merged medical records
• Communicate duplicate or incorrectly merged medical record issues with appropriate personnel
• Perform and assist with Release of Information functions, to include cash handling processes
• Process MyChart applications
• Maintain the confidentiality of patient information, including electronic data

• Utilizes an expert understanding of EHR, including new/enhanced features that impact quality. Serves as a subject matter expert for providers and clinic staff regarding quality related workflows.
• For the quality program, serves as the liaison between the quality department and clinic end users, including management of level 1 program tickets.
• Enhances organization business intelligence/self-service reporting knowledge, reinforced with end users through training to increase utilization.
• Supports quality related application/report testing and validation.
• Train established quality program learning classes. Develop new trainings based on the quality needs of the organization. Lead the quality program super user program for the outpatient setting as well as communicating to and educating clinic staff on measure changes/enhancements. Demonstrates ability to define and appropriately document all quality program measures.
• Participates in green belt projects and demonstrates knowledge of lean/six sigma processes. Leads medium to large projects that may include quality, operations and IT staff. Represents the quality department on committees for system optimizations and utilization of EHR.
• Identifies trends in missing quality gaps and works with multidisciplinary team to hardwire solutions to improve workflow processes. Reviews monthly clinical level quality performance reports for accuracy/trends. Recognizes patients not meeting quality measures by using reports and medical record review and communicate information to the provider prior to the patient's office visit to ensure information is collected at the time of visit. Indicates quality measure needs in the medical record as appropriate. Contacts patients to arrange needed follow-up to meet the quality measures as directed by the provider.
• Performs chart abstractions to support annual Regulatory and Payor quality reporting. Accesses Payor and ACO websites to monitor providers' progress and enters data as needed. Responds to HEDIS audit requests

Respond to requests for release of medical information from outside entities by understanding the type of medical information requested and identifying the appropriate material to satisfy the requests. Process routine release of information requests via the on-line Release of Information Tracking System.Process inbound fax information. Scan and upload internal and external documents; QA of scanned internal and external documents. Entered legal medical record request into medical record tracking system. Soley responsible for handling and processing risk adjustment and HEDIS audit requests for the department.

Respond to emergency requests for release of medical information from outside entities by understanding the type of medical information requested and identifying the appropriate material to satisfy the requests. Process routine release of information requests via the on-line Release of Information Tracking System.Process inbound fax information. Scan and upload internal and external documents; QA of scanned internal and external documents.

• Provide timely, courteous registrationservices.
• Ensures accurate registration and verification of patient information and updates patient information as appropriate, including precertification and approval requirements.
• Greets and receives incoming patients providing quality customer service.
• Facilitates patient registration through performance of pre-registration procedures.
• Completes scheduling of diagnostic and therapeutic services.
• Provides documentation in patient document file in accordance with department policies and procedures Performs clerical functions which support patient care and business services as designated by shift duties or as assigned by supervisor.
• Answers telephones, questions and refers patient calls to appropriate person.

• Scheduled appointments, greeted customers, maintained desk and reception area, multi-line phone system, dispersed mail to the correct correspondent, data entry, made copies, confidenlty handled money transactions and light cleaning duties.

• Assisted employees with uniform returns, answered phones, filing, data entry, and organized and put away uniforms.

• Assisted residents with daily living activities, while providing a positive enviroment and quality patient care.