ASHLEY THEISEN
Dearborn Heights,MI
Summary
My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation. Reliable employee seeking a position. Offering excellent communication and good judgment.
Overview
7
7
years of professional experience
Work History
Cashier
CVS
08.2018 - 12.2018
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Politely assisted customers in person and via telephone
- Provided an elevated customer experience to generate a loyal clientèle
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Answered product questions with up-to-date knowledge of sales and store promotions
- Restocked inventory every month and reviewed cash operation data to verify proper replenishment
- Bagged, boxed or gift-wrapped sold merchandise per customer's request
- Provided ongoing guest service, including giving fashion advice
- Directed calls to appropriate individuals and departments
- Built long-term customer relationships and advised customers on purchases and promotions
- Helped drive sales goals and achieve monthly quotas
- Organized store merchandise racks by size, style and color to promote visually appealing environment
- Routinely answered customer questions regarding merchandise and pricing
- Dedicated to continuously improving sales abilities and product knowledge
- Asked open-ended questions to assess customer needs
- Learned, referenced and applied product knowledge information
- Replenished supplies, bags and other materials at each cash wrap
- Set up and explained new membership contracts.
Sales Associate
Dakota Watch Company
05.2017 - 12.2017
- Greeted customers
- Helped do repairs to customers watches
- Repaired watch batteries
- Repaired watch bands
- Cleaned watches
- Described merchandise to customers and helped to choose the best product for them
- Restocked products
- Bagged and boxed sold merchandise per customer request
- Answered product questions
- Helped customers both over the phone and in store
- Helped drive sales goals and achieve monthly quotas.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Shift Supervisor
Rite Aid
05.2015 - 10.2016
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Politely assisted customers in person and via telephone
- Provided an elevated customer experience to generate a loyal clientèle
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Answered product questions with up-to-date knowledge of sales and store promotions
- Restocked inventory every month and reviewed cash operation data to verify proper replenishment
- Bagged, boxed or gift-wrapped sold merchandise per customer's request
- Provided ongoing guest service, including giving fashion advice
- Directed calls to appropriate individuals and departments
- Built long-term customer relationships and advised customers on purchases and promotions
- Helped drive sales goals and achieve monthly quotas
- Organized store merchandise racks by size, style and color to promote visually appealing environment
- Routinely answered customer questions regarding merchandise and pricing
- Dedicated to continuously improving sales abilities and product knowledge
- Asked open-ended questions to assess customer needs
- Learned, referenced and applied product knowledge information
- Replenished supplies, bags and other materials at each cash wrap
- Set up and explained new membership contracts.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
Security Officer
Village Plaza
07.2013 - 12.2013
- Detected suspicious activities and watched for criminal acts and rule infractions
- Monitored and authorized entrance and departure of employees and visitors
- Circulated among visitors, patrons and employees to preserve order and protect property
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences
- Monitored and reported suspicious activities to local authorities
- Secured all doors in the office and main building after hours.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Security Officer
Securitas
06.2012 - 04.2013
- Watch over car lot and do hourly reports
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
- Detected suspicious activities and watched for criminal acts and rule infractions
- Monitored and authorized entrance and departure of employees and visitors
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences
- Monitored and reported suspicious activities to local authorities
- Denied entrance to the building to unauthorized persons.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Housekeeper
Holiday Inn
08.2011 - 11.2011
- Clean the hotel rooms after the guests check out
- And clean the hotel rooms while the guests leave their rooms during the day
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors
- Dusted picture frames and wall hangings with a cloth
- Removed waste paper and other trash from the premises to designated area
- Changed bed linens and collected soiled linens for cleaning
- Disinfected and mopped bathrooms to keep them sanitary and clean
- Returned emptied garbage receptacles to their proper locations
- Cleaned walls, windows, shades and curtains
- Cleaned and changed bedspreads, blankets and mattresses
- Verified that all storage areas and carts were clean and organized.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
Criminal Justice Associates -
ITT-Tech
Michigan01.2012
High School Diploma -
Edsel Ford
Michgian01.2009
Skills
- Microsoft Office
- Team Player
- Customers Service
- Security
- Leadership
- Problem Solving
- Problem Resolution
- Time Management
- Teamwork
- Conflict Resolution
- Management
- Cash Handling
- Cashier
- Inventory
- Cash Register
- Math
- Sales
- Retail Sales
- Supervisor
- Guest Services
- Pricing
- Shift Management
- Merchandising
- Organization
- Communication
- Retail Management
- Loss Prevention
- Store Management
- Planograms
- Employee Orientation
- Decision Making
- Cash Register Operation
- Payment Processing
- Customer Service
- Payment Collection
- Returns Processing
- Product Restocking
- ID Verification
- Customer Assistance
- Product Recommendations
- Merchandise Restocking
- Customer Complaint Resolution
- Drawer Management
- Product Merchandising
- Account Management
- Customer Inquiries
- Multitasking Abilities
- Active Listening
- Customer Retention
- Written Communication
- Sales Techniques
- Computer Proficiency
- Call Center Experience
- Process Improvement
- Change Management
- Goal Oriented
- Organizational Skills
- Microsoft Office Suite
- Social Media Management
- Team Collaboration
- Computer Literacy
- Excellent Communication
- Performance Management
- Policy Implementation
- Operations Management
- Strategic Planning
- Inventory Control
- Staff Management
- Training and Mentoring
- Schedule Development
Timeline
Cashier
CVS
08.2018 - 12.2018
Sales Associate
Dakota Watch Company
05.2017 - 12.2017
Shift Supervisor
Rite Aid
05.2015 - 10.2016
Security Officer
Village Plaza
07.2013 - 12.2013
Security Officer
Securitas
06.2012 - 04.2013
Housekeeper
Holiday Inn
08.2011 - 11.2011
Criminal Justice Associates -
ITT-Tech
High School Diploma -
Edsel Ford