Ashley Theriault
Fredericksburg,VA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Accounts Receivable Manager
Abel Industries Inc.
03.2020 - Current
- Managed journal entries, collection efforts, and reconciliations.
- Managed banking reconciliations and monthly balance sheet statements.
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
- Assisted auditors during annual audits, providing necessary documentation and addressing inquiries promptly.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Leveraged advanced Excel skills to create dynamic financial models for decision-making purposes.
- Contacted customers to immediately find resolutions for escalated issues.
- Ensured timely payments from clients through effective communication and proactive followups.
- Verified discrepancies and resolved clients' billing issues
- Posted customer payments by recording cash, checks, and credit card transactions.
- Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
- Provided excellent customer service when addressing payment inquiries, ensuring their needs were met in a timely manner.
- Analyzed aging reports and provided recommendations for improving collections efforts.
- Prepared bills receivable, invoices, and bank deposits.
- Developed and maintained strong client relationships, fostering trust and open communication.
Customer Service Representative
Abel Industries Inc.
05.2016 - 03.2020
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Administrative Assistant
Abel Industries Inc.
04.2014 - 05.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Cashier
McDonald's Restaurant
01.2014 - 04.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Colonial Forge High School
Stafford06-2014
Skills
- Collections expertise
- Financial records and reporting
- Transaction processing
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer skills
Timeline
Accounts Receivable Manager
Abel Industries Inc.
03.2020 - Current
Customer Service Representative
Abel Industries Inc.
05.2016 - 03.2020
Administrative Assistant
Abel Industries Inc.
04.2014 - 05.2016
Cashier
McDonald's Restaurant
01.2014 - 04.2014
High School Diploma -
Colonial Forge High School
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