Ashley Thiel
Phoenix,AZ
Summary
Personable and dedicated professional with extensive experience in the agriculture industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Sales Service Representative
Ecolab
Goodyear, AZ
03.2023 - Current
- Maintained accurate records of all customer interactions using CRM software systems.
- Followed up with leads and referrals to share pertinent sales information.
- Engaged customers with interesting, informative presentations to highlight benefits and overcome objections.
- Employed effective selling techniques by promoting product benefits and influencing decision-makers.
- Provided top quality control and eliminated downtime to maximize revenue.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Kept thorough records of customer details and previous sales.
- Researched product specifications and technical information to offer updated and accurate information.
- Submitted orders by referring to price lists and product literature.
- Managed incoming calls promptly while providing exceptional customer service throughout the entire call process.
- Assisted with training new employees on proper use of company systems used for processing orders.
- Identified potential areas of improvement within existing processes and procedures for enhanced efficiency.
- Ensured compliance with all applicable laws when responding to customer inquiries.
- Participated in team meetings to discuss strategies for improving overall customer service standards.
- Developed strong relationships with customers through active listening and problem solving techniques.
- Created weekly reports on customer service performance metrics such as call wait times and resolution rates.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
- Updated databases with new and modified customer data.
- Responded quickly to critical situations that required immediate attention from management.
Patient Service Provider
AMMA Investment Group
Phoenix, AZ
01.2021 - 04.2023
- Ensured customer satisfaction through effective problem resolution.
- Double checked work orders before completing various tasks to ensure accuracy.
- Closely collaborated with clients to plan detailed goals for success.
- Developed custom solutions to meet specific customer needs.
- Maintained accurate records of service calls and customer interactions.
- Used LeafLogix to keep detailed record of activities.
- Provided training and guidance on using the company's products and services.
- Investigated root causes of problems reported by customers.
- Audited company's legal documents to verify compliant policies and procedures.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Assessed company operations for compliance with safety standards.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Organized merchandise according to company standards.
- Wrote and assisted clients in filling out contracts for services.
- Resolved customer inquiries via phone or online chat in a timely manner.
- Responded quickly to emergency situations that threatened service availability.
Research Assistant
Arizona Grain
Casa Grande, AZ
05.2017 - 12.2020
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
- Oversaw lab equipment stock and placed orders to expand inventory.
- Identified and fixed issues with lab equipment to achieve more accurate lab results.
- Interpreted test results and determined need for retesting.
- Compiled field observations and converted into data to prepare for experiments and tests.
- Performed routine checks on sensitive lab equipment to achieve consistent and high-performing functionality.
- Presented experimental findings in presentations with graphs, charts and other visual aids.
- Examined experiment results to identify potential underlying causes for scientific findings.
- Cleaned and prepared lab equipment for solutions, specimens and samples.
- Participated in extra training and courses to refine and improve upon industry knowledge.
- Monitored progress of projects to ensure timely completion within budget constraints.
- Traveled to field sites to collect and record data and samples as appropriate to specific objectives of study.
- Presented findings at professional conferences or seminars as required by faculty supervisors.
- Developed and maintained spreadsheets, questionnaires and research tools.
- Conducted primary and secondary research to identify relevant information for project development.
- Assisted in the design and implementation of experimental protocols.
- Set up, calibrated and maintained laboratory and field research equipment for requirements of study.
- Managed multiple research projects simultaneously while ensuring accurate record keeping.
- Created graphs, spreadsheets and presentation slides to help researchers present findings.
- Gathered data from various sources, including online databases, libraries, and interviews with experts.
- Conducted qualitative and quantitative analysis on assigned data.
- Reviewed experimental data to catch potential lab errors and correct mistakes.
Education
Bachelor of Science - Agriculture Management
University of Arizona
Tucson, AZ05-2017
Skills
- Sales Management
- Leads Prospecting
- CRM Tracking
- Time Management Abilities
- Client Relations
- Reliability
- Microsoft 365 Expertise
- Analytical Skills
- Decision-Making
- Trend Analysis
- Team Collaboration
- Written Communication
- Continuous Improvement
- Environmental Regulation Knowledge
- Data Collection and Analysis
- Soil Testing
- Water Resource Management
- Environmental Monitoring
- Attention to Detail
- Customer Service
Languages
Spanish
Limited
English
Native/ Bilingual
Affiliations
- Photography hobbyist
- Master granger
References
References available upon request.
Timeline
Sales Service Representative
Ecolab
03.2023 - Current
Patient Service Provider
AMMA Investment Group
01.2021 - 04.2023
Research Assistant
Arizona Grain
05.2017 - 12.2020
Bachelor of Science - Agriculture Management
University of Arizona