Summary
Overview
Work History
Education
Skills
References
Work Availability
Quote
Timeline
Generic

Ashley Thoma

Pacific,WA

Summary


Motivated lead experienced in roles with superior talent for getting up to speed quickly . Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills.

Overview

9
9
years of professional experience

Work History

CSR

Domino's Pizza
Renton, WA
04.2022 - 06.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Shift Leader

Mod Super Fast Pizza Holdings
Auburn, WA
03.2018 - 01.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Enforced company policies and regulations with employees.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Appointment Setter

Becker Blacktop
Auburn, WA
04.2014 - 09.2016
  • Acted as first point of contact and set appointments for prospective clients.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Answered phone calls and answered questions from potential customers.

Private Caregiver

Copes/DSHS
Auburn, Washington
08.2009 - 01.2010
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Maintained clean, safe and well-organized patient environment.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Assisted patients with self-administered medications.
  • Administered medication as directed by physician.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Developed rapport to create safe and trusting environment for care.

Cashier

Jack In The Box
Federal Way, WA
07.2008 - 12.2009
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.

Cashier

Chevron
Renton, Washington
03.2006 - 08.2006
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

CSR

West Business Services
Pasco, WA
07.2005 - 11.2005
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

General Labor Worker

Sound Publishing
Burlington , WA
06.2004 - 11.2004
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Performed general housekeeping and cleaning tasks.
  • Maintained and repaired facilities, equipment and tools.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Adhered to company policies, safety procedures and performance standards.
  • Worked in team environment to maintain high levels of productivity.

Education

Diploma - General Studies

Marysville Pilchuck High School
Marysville, WA
06.2003

Skills

  • Calm and Professional Under Pressure
  • Order and Refund Processing
  • POS Systems and Ordering Platforms
  • Credit Card Payment Processing
  • Cash Register Operations
  • Customer Service and Assistance
  • Corrective Action
  • Dispatching Workers
  • Recommending Solutions
  • Critical Thinking
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Correcting Discrepancies
  • Merchandise Arrangements
  • Consulting Supervisors
  • Proactive Self-Starter
  • Team-Oriented and Cooperative
  • Establishing and Maintaining Customer Relationships
  • Policy and Procedure Adherence
  • Patient and Empathetic

References

Kevin Layne

4506 SE 3rd Pl.

Renton WA, 98059

425-271-4669

Kevinlayne@yahoo.com

Domino's


Mattie Luisi

1718 20th St NE.

Auburn WA, 98002

303-619-7217

Mattie17@uw.edu.

MOD pizza.


Steven Wallace.

1108th St SW.

Puyallup WA, 98371

253-289-9267

Swallace357@yahoo.com









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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

You read something which you thought only happened to you, and you discover that it happened 100 years ago to Dostoyevsky. This is a very great liberation for the suffering, struggling person, who always thinks that he is alone. This is why art is important.
James Baldwin

Timeline

CSR

Domino's Pizza
04.2022 - 06.2022

Shift Leader

Mod Super Fast Pizza Holdings
03.2018 - 01.2022

Appointment Setter

Becker Blacktop
04.2014 - 09.2016

Private Caregiver

Copes/DSHS
08.2009 - 01.2010

Cashier

Jack In The Box
07.2008 - 12.2009

Cashier

Chevron
03.2006 - 08.2006

CSR

West Business Services
07.2005 - 11.2005

General Labor Worker

Sound Publishing
06.2004 - 11.2004

Diploma - General Studies

Marysville Pilchuck High School

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Ashley Thoma