Summary
Overview
Work History
Education
Skills
Timeline
ProjectManager

Ashley Thomas

Zebulon,NC

Summary

Results-driven graduate with exceptional management, organizational, research, and analysis skills desires to jumpstart a career in an entry-level position with a reputable company. Utilize previous experience and skills to meet business objectives and support commitments to employee development and continuous improvement. Conscientious customer service is associated with expertise in solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effectively handling direct customer inquiries, implementing customer service policies, and executing financial responsibilities. Knowledgeable and dedicated customer service professional with extensive experience in the retail and corporate industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.Organized office professional with top-notch administrative skills and solid retail and corporate industry background. History surpassing business targets, satisfying customer demands, and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations.

Encouraging Manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to impact company success positively. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Talented Manager with expert team leadership, planning, and organizational skills built during a successful career. Smoothly equip employees to handle daily functions and meet customer needs independently. Diligent trainer and mentor with exceptional management abilities and a results-driven approach. Direct development and enhancement of business products with a solid record of meeting and exceeding sales targets. Gifted coordinator with natural leadership talents, solution-oriented approach to problem-solving, and expertise in mapping effective strategies. Develop, monitor, and strengthen plans to achieve goals with cost-effective approaches.

Overview

28
28
years of professional experience

Work History

Clerk/lead Clerk

Usps
Secaucus, NJ
10.2011 - Current
  • Assist customer with sending and receiving package
  • Handle office work with excel, words, and emailing
  • Mange the office when my boss is absent
  • Loading and unloading the truck
  • Prepare and set up the mail for the other clerks and carriers
  • Open and close the store
  • Separate the outgoing and ingoing mail
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Received and routed business correspondence to correct departments and staff members.
  • Created reports and developed improvements and enhancements to automate records and file systems.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Sale Associate/Customer Service

Sunglass Hut / Luxottica Retail
Livingston, NJ
03.2011 - 11.2013
  • Responsible for keeping merchandise on the floor attractively displayed, maintains a clear store
  • Managing the store
  • Opening and closing the store
  • Key holder
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Informed customers about special promotions and provided detailed information for various products.
  • Executes excellent sales floor merchandising and selling.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Cashier/sale Specialist

Macy's
Short Hills, NJ
11.2008 - 11.2012
  • Responsible for keeping merchandise on the floor attractively displayed, maintaining a clear dressing room for client usage, offering fashion advice, and managing sales
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Planned coverage needs and organized services to support incoming special events.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

File Clerk & Receptionist OfficeTeam

Office Team Staffing Agency
Jersey City, NJ
05.2009 - 09.2012
  • Filing and data entry
  • Coordinate all front office duties
  • Demonstrated expertise at handing high volume calls via switchboard
  • Mall management
  • Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
  • Created reports, correspondence and spreadsheets with Microsoft Office programs.

Cashier/Assistant Manager,

Century 21 Department Stores
Morristown, NJ
09.2006 - 09.2011
  • Has intimate knowledge of the customers’ needs
  • Trained new employees
  • Maintain quality control/ satisfaction records, constantly seeking new ways to improve customer service
  • Work beside the buyers and manager in supporting new ideas for the company
  • Quickly and effectively solve customer challenges
  • Soical
  • Built positive relationships with customers to increase repeat business.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Trained new employees on proper protocols and customer service standards.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.

Social Work Intern

Barat Foundation
Newark, NJ
03.2009 - 06.2009
  • Provides after school academic and social care, as well as creative activities for children in grades K-12
  • A large number of the population have experienced difficult life situations and enter Barat with a low sense of self-esteem and often feelings of hopelessness
  • The position of social work intern provides activities for all children, including assistance in literacy, mathematics, computer technology and artistic creation
  • excellent work ethic
  • Strong interpersonal communication skills with children and staff
  • Ability to multi-task with efficiency
  • Excellent computer skills
  • Accurate analysis and data entry of all information.

Office Assistant/Receptionist

College of Saint Elizabeth
Morristown, NJ
10.2005 - 05.2007
  • Filing and data entry
  • Coordinate all front office duties
  • Schedule Appointments
  • Formatting, printing and binding staff report
  • Mall management
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Planned coverage needs and organized services to support incoming special events.

Education

M.B.A - Product Management

Regent University
Virginia Beach, VA
05.2022

Bachelor's - Social work

College of Saint Elizabeth

Skills

  • Excel (10 years)
  • Microsoft office (10 years)
  • Powerpoint (10 years)
  • Customer Service (10 years)
  • Social Work
  • Data Analysis
  • Office Administration
  • Additional Information
  • Possess solid computer skills
  • Mastery of negotiation, collaboration, and presentation
  • Strong verbal and written communication skills
  • Able to understand and solve problems quickly and creatively
  • Computer literacy with knowledge of MS Office, email, and internet usage
  • Experienced in product launch preparation, including creating brochures, etc
  • Able to connect with the public at consumer trade shows
  • Understanding of the product development lifecycle
  • Able to influence others and perceive complex issues from different perspectives
  • Management and maintenance of supplier relationships
  • Able to gather and analyze market data to develop business strategies

Timeline

Clerk/lead Clerk

Usps
10.2011 - Current

Sale Associate/Customer Service

Sunglass Hut / Luxottica Retail
03.2011 - 11.2013

File Clerk & Receptionist OfficeTeam

Office Team Staffing Agency
05.2009 - 09.2012

Social Work Intern

Barat Foundation
03.2009 - 06.2009

Cashier/sale Specialist

Macy's
11.2008 - 11.2012

Cashier/Assistant Manager,

Century 21 Department Stores
09.2006 - 09.2011

Office Assistant/Receptionist

College of Saint Elizabeth
10.2005 - 05.2007

M.B.A - Product Management

Regent University

Bachelor's - Social work

College of Saint Elizabeth
Ashley Thomas