Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Thomas

Meridian,MS

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Contractor

Falcon Retail Solutions
08.2021 - 11.2022
  • Hired and oversaw subcontractors to meet project needs.
  • Implemented changes requested by designers, owners or inspectors to conform to specifications or updated demands.
  • Kept site work safe and in line with budget, schedule and applicable building codes..
  • Collaborated closely with clients to better understand entire project scope.

Customer Care Representative

Iqor
11.2020 - 07.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.

Package Handler

FedEx
10.2020 - 02.2021
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed and loaded packages into correct trucks.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.

Front Desk Agent/Housekeeper

Drury Inn & Suites
08.2010 - 09.2020
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Cashier

Quiznos Subs
01.2009 - 03.2010
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Operated cash register to record transactions accurately and efficiently.

Education

High School Diploma -

P.D. Jackson Olin High School
Birmingham, AL
05.2007

Skills

  • Setup and Installation
  • Hardworking and Reliable
  • Checking Guests In and Out
  • Room Key Issuance
  • Personable Demeanor
  • Housekeeping Notification
  • Nightly Audits
  • Check in and Checkout Procedures
  • Guest Satisfaction
  • Hotel Accommodations
  • Maintaining cleanness of hotel rooms to hotels standards
  • Fast learner

Timeline

Contractor

Falcon Retail Solutions
08.2021 - 11.2022

Customer Care Representative

Iqor
11.2020 - 07.2021

Package Handler

FedEx
10.2020 - 02.2021

Front Desk Agent/Housekeeper

Drury Inn & Suites
08.2010 - 09.2020

Cashier

Quiznos Subs
01.2009 - 03.2010

High School Diploma -

P.D. Jackson Olin High School

Similar Profiles

CREATE PROFILE
Ashley Thomas