Ashley Thomas
Chelsea,AL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
All-Star Cheerleading Coach
BlackWatch Sports & Recreation
08.2023 - Current
- Enhanced team performance by implementing innovative training techniques and personalized coaching.
- Developed athletes'' skills through focused drills, resulting in improved competition scores.
- Increased team bonding and cooperation with regular team-building exercises and activities.
- Boosted athlete confidence, providing constructive feedback and positive reinforcement during practices.
- Established a safe and supportive environment, prioritizing injury prevention and proper technique usage.
- Collaborated with other coaches to develop best practices for coaching all-star cheerleading teams.
- Focused on developing leadership qualities within every team member by consistently encouraging personal responsibility and accountability.
- Adjusted coaching techniques based on strengths and weaknesses of athletes.
Manager
Taylormade Clothing
08.2022 - Current
- Oversaw merchandising strategies to effectively showcase apparel products with eye-catching displays.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Arranged special marketing initiatives and in-store promotions to successfully bring in $35,000 in business over 6 months.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
- Accomplished multiple tasks within established timeframes.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends..
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Managed daily operations of merchandise organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Appraised inventory levels every week and ordered new merchandise to keep quantities well-stocked.
Bookkeeping Assistant
Southern Xtreme Motors
04.2022 - 09.2022
- Validated and recorded invoices and resolved discrepancies with vendors.
- Matched purchase orders with invoices and recorded necessary information.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Analyzed, constructed and calculated daily accounting records, payroll and sales transactions.
Assistant Program Director
Alpha Extreme Cheer
06.2021 - 03.2022
- Interacted with customers and clients to identify business needs and requirements.
- Assisted program manager with developing budget and schedule.
- Identified risks to develop mitigation plans.
- Supported development of program materials to advance inclusion and diversity awareness, learning and action planning.
- Exceeded productivity, quality and customer service standards by resolving problems, completing audits, identifying trends and determining system improvements.
- Managed human resource goals by recruiting, training, coaching and disciplining employees.
- Updated director about project status, updates and concerns on daily basis.
- Conducted performance reviews to provide feedback to staff for improvements.
- Revised policies and developed and implemented training programs to increase productivity of organization.
- Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
- Interviewed and hired talented staff members with expertise in inclusivity to increase skillset within department.
- Oversaw staff schedules and assignments to handle programming demands.
- Developed and recommended policies and procedures for evaluating programs.
- Oversaw team of 6 personnel focused on diversity training, effective communication, and leadership.
Communications and Social Media Manager
Alpha Extreme Cheer
12.2020 - 03.2022
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Analyzed and reported social media and online marketing campaign results.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Increased customer engagement through social media by 63%.
- Curated and segmented editorial content to increase engagement and channel growth.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Used Canva to create and print marketing materials, including product reviews, press releases and ads.
- Identified target market and key segments through in-depth analysis of markets and related trends.
- Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
- Researched latest market trends and analyzed data to develop public relations strategies and tactics
Competitive Allstar Cheerleading Coach
Alpha Extreme Cheer
06.2020 - 06.2021
- USASF Certified and Safe Sport Certified
- Created and clearly communicated team policies and goals that motivated and influenced member participation leading to successful seasons.
- Collaborated with management to implement safety precautions to protect company integrity and ensure customer safety.
- Organized weekly athletic schedules to boost productivity and team involvement.
- Developed partnership systems that increased team cohesiveness and collaboration for pre-teen athletes.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
- Coordinated with other coaches to improve performance of 24 cheerleaders.
- Paid specific attention to each individual team member to deliver constructive criticism balanced with praise.
- Adjusted coaching techniques based on strengths and weaknesses of athletes.
- Participated in regular training courses to keep up-to-date with new teaching methods and developments.
Receptionist, Front Office Administrator
Alpha Extreme Cheer
08.2019 - 05.2020
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Corresponded with clients through email, telephone or postal mail.
- Answered over 50 incoming calls daily to resolve customer issues and schedule appointments.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled and confirmed appointments and meetings for senior management team.
- Responded to inquiries from callers seeking information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Assistant Competitive Cheerleading Coach
Alabama Cheerleading Center
08.2014 - 05.2019
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Promoted stretching, mobility work and proper form to help athletes safely build strength through diverse training methods.
- Prepared cheerleaders for games and competitions with rigorous practice schedule.
- Taught cheerleaders safety and proper stunting and tumbling techniques through hands on instruction.
- Observed cheerleaders during events and practices to determine needs for individual or team improvement.
- Coordinated with other coaches to improve performance of 21 cheerleaders.
Education
Bachelor of Arts - Communication Studies
University Of Alabama At Birmingham
Birmingham, AL05.2021
Associate of Science - Social Work
Jefferson State Community College
Birmingham, AL08.2019
Skills
- Effective Organization
- Project Management
- Strategic Planning
- Employee Work Scheduling
- Verbal and Written Communication
- Customer Relations
- Team Meetings
- Creativity and Flexibility
- Coaching and Mentoring
- Managing Files and Records
- Problem Anticipation and Resolution
- Time Management
- Performance Optimization
Timeline
All-Star Cheerleading Coach
BlackWatch Sports & Recreation
08.2023 - Current
Manager
Taylormade Clothing
08.2022 - Current
Bookkeeping Assistant
Southern Xtreme Motors
04.2022 - 09.2022
Assistant Program Director
Alpha Extreme Cheer
06.2021 - 03.2022
Communications and Social Media Manager
Alpha Extreme Cheer
12.2020 - 03.2022
Competitive Allstar Cheerleading Coach
Alpha Extreme Cheer
06.2020 - 06.2021
Receptionist, Front Office Administrator
Alpha Extreme Cheer
08.2019 - 05.2020
Assistant Competitive Cheerleading Coach
Alabama Cheerleading Center
08.2014 - 05.2019
Bachelor of Arts - Communication Studies
University Of Alabama At Birmingham
Associate of Science - Social Work
Jefferson State Community College
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