Ashley Thomas
Vallejo,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Food and Beverage Director
Touchstone Golf- Blue Rock Springs Golf Course
11.2017 - Current
- Managed successful special events, including weddings and corporate functions, ensuring seamless execution from planning to completion.
- Maintained compliance with local health department regulations through regular staff training and facility inspections.
- Mentored new team members, fostering a positive work environment that promoted professional growth and employee retention.
- Optimized labor costs by monitoring staffing levels based on business needs.
- Maximized profitability with menu pricing and comprehensive inventory management systems.
- Facilitated regular interdepartmental communication to streamline processes, improve collaboration, and ensure a cohesive guest experience across all touchpoints.
- Maintained financial footing by overseeing department profit, loss and budgeting.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Purchased food and cultivated strong vendor relationships.
- Implemented waste reduction initiatives by monitoring portion control, optimizing inventory management, and encouraging responsible disposal practices among staff members.
- Increased guest loyalty by consistently providing exceptional service standards and memorable experiences.
- Generated leads through networking at industry events, resulting in an increased number of bookings for private functions.
- Coordinated seamless events by overseeing all aspects of setup, execution, and breakdown.
- Increased client referrals through exceptional customer service and attention to detail during the planning process.
- Maintained accurate records of all event-related documentation, ensuring a smooth audit process and easy access to information when needed.
- Maximized venue potential by designing tailored floor plans that accommodated guest flow and enhanced the overall atmosphere of events.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Trained and supervised event staff to complete tasks on time.
- Utilized social media to promote events and increase attendance.
Front of House Supervisor
The Counter Burger
02.2014 - 01.2017
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.
- Performed cash handling activities and secured nightly bank deposits.
- Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
- Oversaw inventory management processes for Front of House supplies, ensuring adequate stock levels are maintained at all times without excess waste or costs incurred.
- Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
- Managed reservations, table assignments, and seating plans to maximize restaurant capacity and minimize wait times for guests.
- Demonstrated adaptability in handling unexpected situations or challenges that arose during service hours, effectively addressing issues to maintain customer satisfaction levels.
- Reduced staff turnover by fostering a positive work environment and offering ongoing training opportunities.
- Resolved guests complaints while maintaining positive customer environment.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
California Pizza Kitchen
06.2009 - 02.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Science - Food Service Administrations
Western Michigan University
Kalamazoo, MI06.2009
Skills
- Food and Beverage Operations
- Labor Management
- Sanitation Standards
- Customer Service
- Problem-Solving
- Reliable and Responsible
- Multitasking
- Staff Leadership
- Critical Thinking
- Organizational Skills
- Money Handling
- Inventory Management
Timeline
Food and Beverage Director
Touchstone Golf- Blue Rock Springs Golf Course
11.2017 - Current
Front of House Supervisor
The Counter Burger
02.2014 - 01.2017
Server
California Pizza Kitchen
06.2009 - 02.2014
Bachelor of Science - Food Service Administrations
Western Michigan University
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