Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Ashley Thomas

Ashley Thomas

Casa Grande,AZ

Summary

Experienced office manager/operations manager with strong work ethic and exceptional interpersonal communication skills. Dedicated team player bringing energy, responsibility, and reliability to the workplace. Proficient in software systems including Oracle, ADP, ADP Workforce, Quickbooks, Viewpoint, Salesforce, and Microsoft Office. Possesses outstanding oral communication and leadership skills, along with strong customer service orientation. Thrives in high-stress, fast-paced environments and excels in data entry, payroll management (including certified payroll), sales, marketing, human resources, AP/AR, and accounting.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Accounting Office Manager/Operations Manager

Nations Roof of Arizona
03.2024 - Current
  • Optimized cash flow management by closely monitoring income and expenses, resulting in improved financial stability.
  • Maintained strict confidentiality of sensitive financial data, safeguarding company information and upholding professional ethics standards in all dealings.
  • Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
  • Streamlined office operations for increased efficiency and productivity through process improvements.
  • Supervised payroll processing for all employees, ensuring accurate payment calculations and timely disbursement of funds.
  • Managed journal entries, collection efforts, reconciliations, and payroll processing.
  • Created customized financial reports as needed by senior management to support strategic planning initiatives.
  • Implemented cost-saving initiatives that reduced overall office expenditures without compromising service quality or efficiency.
  • Enhanced financial accuracy by implementing efficient accounting procedures and conducting regular audits.
  • Developed comprehensive budget reports for management review, enabling better financial decision making.
  • Prepared accurate month-end closing entries to ensure timely financial reporting for executive review.
  • Ensured prompt resolution of customer billing inquiries by providing clear communication regarding account status updates or adjustments.
  • Implemented budget and expense controls and financial policies by analyzing income and expenditures.
  • Reduced errors in financial reporting by implementing strict quality control measures for data entry.
  • Expert navigation in Viewpoint, Concur, Saleforce, Outlook and ADP
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Office Manager

BELFOR Property Restoration
06.2018 - 04.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Expert navigation in Oracle JDE, Tungsten, Docusphere, ADP and Adobe

Office Manager

Hearwell Audiology
01.2015 - 01.2017
  • Ran our Sonoma audiology office, managing 6 employees
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Ordered office supplies, and hearing technology
  • In charge of billing, and processing patient payments, billed insurance companies using the proper ICD codes, entered payroll, provided everyday customer support and troubleshooting with any issues our patients had with their devices
  • Solved issues with quick and effective problem solving skills
  • Answered phones kindly and professionally
  • Successful navigation through Hearform computer system
  • I worked often with Microsoft Office such as Word, Outlook, PowerPoint and Excel.

Education

High School Diploma -

Hoover High School

Associate of Science - Accounting

Clovis Community College

Skills

  • Bank Reconciliation
  • Invoice Processing
  • Accounting Software Proficiency
  • Accounts receivable management
  • Cash Flow Management
  • Payment Processing
  • Vendor Relationship Management
  • Auditing procedures
  • Revenue Recognition
  • Expense Tracking
  • Excellent multi-tasking ability
  • Customer Service
  • Clear oral/written communication
  • Organizational Skills
  • Customer Relations
  • Data Entry
  • Employee Training
  • Operations Management
  • Payroll Processing
  • Team Supervision
  • Account Reconciliation
  • Inventory Control
  • Staff hiring
  • Bookkeeping
  • Financial Accounting
  • Technical Support
  • Credit and collections
  • Human Resources
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Invoice processing

Certification

  • Notary Public License - Arizona Secretary of State or equivalent authority.

Timeline

Accounting Office Manager/Operations Manager

Nations Roof of Arizona
03.2024 - Current

Office Manager

BELFOR Property Restoration
06.2018 - 04.2024

Office Manager

Hearwell Audiology
01.2015 - 01.2017

High School Diploma -

Hoover High School

Associate of Science - Accounting

Clovis Community College

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