Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Thomas

Miami

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Serve Robotic. Proven ability to enhance guest engagement and satisfaction through effective communication and personalized service. Expertise in cash handling and maintaining cleanliness standards, ensuring a welcoming environment for all patrons.

Overview

8
8
years of professional experience

Work History

Serve Robotic

Eddy Supervisor
05.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, in handle complimentary item
  • Collaborated with team members during busy shifts for efficient workflow
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Operate server robots to execute commercial deliveries
  • Deployed,handle,troubleshoot robots in the field and walking , driving a personal vehicle

Unarmed Security Guard

S1 Security Group
02.2021 - 06.2023
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Assisted visitors and customers to provide directions, answer questions and meet requests.
  • Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
  • Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
  • Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Patrolled commercial property and associated parking garage.
  • Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
  • Enhanced security presence by conducting regular patrols and monitoring CCTV cameras.
  • Patrolled parking lots and garages to determine security of vehicles and property.
  • Maintained visitor logs for accurate record-keeping and improved site access control.

Wynwood Learning Center 3

Teachers
04.2017 - 06.2022
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
  • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
  • Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
  • Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
  • Enhanced students' critical thinking and problem-solving skills through project-based learning.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.

Education

N/A - N/A

Miami Northwestern Sr High School
Miami, FL
06.2006

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Team collaboration
  • Sales expertise
  • Sales techniques
  • Food sales and promotion
  • Food delivery
  • Food safety

Timeline

Serve Robotic

Eddy Supervisor
05.2025 - Current

Unarmed Security Guard

S1 Security Group
02.2021 - 06.2023

Wynwood Learning Center 3

Teachers
04.2017 - 06.2022

N/A - N/A

Miami Northwestern Sr High School

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