Ashley Thomas
Houston,TX
Summary
Efficient loader/unloader dedicated to safely loading and unloading merchandise and thoroughly examining merchandise for defects or non-conformities. Communicative and team-oriented with 2 years of experience in shipping and receiving. Available 30 hours per week, including overnights, weekends and evenings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Hardworking receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
8
8
years of professional experience
Work History
Loader and Unloader
UPS
10.2022 - Current
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
- Increased warehouse organization by sorting incoming shipments and properly storing materials in designated locations.
- Facilitated smooth operations by closely collaborating with team members to coordinate loading and unloading processes.
Customer Service Representative
ACS Services
01.2019 - 03.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Patient Care Coordinator
River Oaks Imaging
01.2017 - 03.2019
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
EKG Technician
HCA Houston Healthcare Mainland
01.2016 - 01.2017
- Enhanced patient care by accurately performing EKG testing and analyzing results.
- Streamlined diagnostic processes for faster results by maintaining and calibrating EKG equipment.
- Boosted patient satisfaction through effective communication and empathy during EKG procedures.
- Collaborated with healthcare teams to provide efficient and accurate patient diagnosis, improving treatment plans.
Education
High School Diploma -
City of Angels
Los Angeles, CA06.2002
Skills
- Shipment Processing
- Safe Chemical Handling
- Forklift Operation
- Team Training and Development
- Account Updating
- Report Generation
- Complaint Resolution
- Data Collection
- Letter Preparation
- Medical Office Administration
- HIPAA Compliance
- Records Management
Timeline
Loader and Unloader
UPS
10.2022 - Current
Customer Service Representative
ACS Services
01.2019 - 03.2020
Patient Care Coordinator
River Oaks Imaging
01.2017 - 03.2019
EKG Technician
HCA Houston Healthcare Mainland
01.2016 - 01.2017
High School Diploma -
City of Angels