Ashley Thompson
Administrative Specialist
Libby,MT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Administrator Specialist
Family Health & Wellness
06.2021 - Current
- Supervise receptionist and patient account representatives
- Insurance and Self pay cash poster
- Medical billing specialist
- Provider Credentialing
- Implemented new billing software
- Medical records clerk
- Responsible for office management tasks
- Coordinated administrative staff workflow.
- Troubleshoot employee concerns and recommended corrective actions to resolve issues.
- Worked effectively in fast-paced environments.
- Generated reports detailing findings and recommendations.
Staff Accountant/Payroll Clerk/Accounts Payable
Cabinet Peaks Medical Center
06.2019 - 06.2021
- Managed financial operations, month-end reporting, financial schedules, and reconciliations
- Responsible for reconciling bank accounts daily
- Report Monthly and Quarterly reports
- Investigated and resolved discrepancies in daily bank accounts
- Prepare and file W-2s
- Processed and filed 1099's
- Responsible for accounting accuracy, performing audits, including A/P reconciliation, payroll transactions, and credit card reconciliations
- Completed payroll for over 250 hourly and salaried employees
- Prepared reports by compiling summaries of nontaxable wages, disability, leave, deductions, taxes, and earnings
- Efficiently handled any payroll discrepancies with employees
- Tracked and applied tax liens, child support, and other types of wage garnishments to paychecks
- Analyzed invoice and expense reports, identified variances, and researched issues to correct problems and maintain financial compliance
- Charged expenses to accounts and cost centers by analyzing invoices and expense reports
- Expedited payments by verifying accuracy and currency of vendor information
- Reconciled monthly statements and transactions to keep records accurate and current.
Patient Account Representative Lead
Cabinet Peaks Medical Center
10.2018 - 06.2019
- Directed and led employees, supervising activities to drive productivity and efficiency
- Integrated process improvements to increase overall workflow
- Interviewed, hired, and trained new quality patient account representatives
- Fostered positive employee relationships through effective communication, training, and development
- Created new programs that resulted in increasing productivity and customer satisfaction
- Motivated and encouraged team members to communicate more openly and constructively with each other
- Filed insurance claims to proper insurance companies
- Performed with precision by entering data accurately and researching to resolve questions
- Submitted appeals with documentation directly to insurance companies
- Acted as backup cash poster
- Was responsible for processing payments from insurance companies, patients, and other entities towards settlement of claims applied to respective claims/ patient accounts or other accounts in the billing system.
Medical Records Clerk/Front Desk Scheduler
Cabinet Peaks Family Medicine
08.2016 - 10.2018
- Performed clerical tasks such as photocopying, faxing, mailing, sorting/distributing documents, and scheduling patients
- Building Facilities, Providers, and Pharmacy in ECW
- Take payments/deposits on accounts for patients
- Scheduled and confirmed patient appointments
- Compiled physical and digital documents and charts to meet business and patient needs
- Answered phone calls to aid, information, and medical personnel access to maximize office efficiency.
Patient Account Representative
Cabinet Peaks Medical Center
09.2014 - 08.2016
- Managed patient accounts and ensured accurate and timely billing processes
- Reviewed and verified patient insurance information, including eligibility and coverage details
- Processed medical claims to insurance companies and followed up on outstanding or denied claims
- Responded to patient inquiries regarding billing statements, explaining charges, and providing payment options
- Conducted regular audits of accounts to identify and resolve billing discrepancies
- Collaborated with insurance companies to address claim denials and facilitate appeals when necessary
- Updated patient records in compliance with healthcare regulations and privacy standards
- Implemented efficient billing practices, resulting in areduction in claim processing time
- Collaborated with cross-functional teams to streamline billing and payment processes.
Front Desk Receptionist
Cabinet Peaks Medical Group OB/Ortho Clinic
12.2006 - 09.2014
- Greeted and welcomed visitors, providing a positive and professional first impression
- Answered and directed incoming phone calls to the appropriate staff members with a courteous and helpful demeanor
- Handled incoming and outgoing mail, packages, and courier deliveries efficiently
- Scheduled and coordinated appointments and meetings, managing multiple calendars for various departments
- Assisted in administrative tasks such as data entry, filing, and maintaining office supplies
- Responded to inquiries from clients, vendors, and employees, providing information and assistance as needed
- Maintained a high level of confidentiality in handling sensitive information and documents.
Education
High school diploma -
Libby High School
Libby, MT2004
Skills
- EClinicalWorks
- Elation
- Kareo
- Meditech
- Medical Billing
- Medical Records
- Customer Service
- Problem-Solving Skills
- Clerical Experience
- Payroll
- Medical receptionist
- Data entry
- Strong Work Ethic
- Office Administration
- Team Building and Leadership
- Excellent Communication
Timeline
Administrator Specialist
Family Health & Wellness
06.2021 - Current
Staff Accountant/Payroll Clerk/Accounts Payable
Cabinet Peaks Medical Center
06.2019 - 06.2021
Patient Account Representative Lead
Cabinet Peaks Medical Center
10.2018 - 06.2019
Medical Records Clerk/Front Desk Scheduler
Cabinet Peaks Family Medicine
08.2016 - 10.2018
Patient Account Representative
Cabinet Peaks Medical Center
09.2014 - 08.2016
Front Desk Receptionist
Cabinet Peaks Medical Group OB/Ortho Clinic
12.2006 - 09.2014
High school diploma -
Libby High School
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