Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Thompson

San Antonio,TX

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Loan Processor position. Ready to help team achieve company goals.

Experience administrative assistant with an extensive background in a variety of office administrative duties. Detail- oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Proficiency in all MS office applications with extraordinary customer service skills. Well organized and able to multitask while maintaining a high level professionalism and time management. Authorized to work in the US for any employer.

Overview

12
12
years of professional experience

Work History

LOAN PROCESSOR

AUTOPAY
06.2021 - 12.2022
  • Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
  • Collecting data from clients such as their assets, salaries, debts and employment status to fill in information for the loan application.
  • Researching and correcting mistakes in applications.
  • Meeting loan application deadlines.
  • Assisting Loan Officer with requests and tasks needed to complete and process applications.
  • Managed over 25 applications a day.

ACCOUNT SPECIALIST

Enterprise Rent-A-Car SA
07.2014 - 10.2020
  • Responsible for managing client's insurance accounts.
  • Staying up to date with current and prospective clients accounts.
  • Communicating with Body Shops and Adjusters, addressing questions and concerns.
  • Monitoring client communication and promptly responding to calls and emails.
  • Maintain all insurance documents in a confidential way.
  • Ensure that policy requirements are fulfilled.

FRAUD SPECIALIST

J.P Morgan Chase Bank
12.2012 - 06.2014
  • Summarized all key information regarding investigation into detailed reports for delivery to clients.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Provided exemplary level of customer service to all individuals, including clients and company personnel.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Reviewed transactions and receipts to identify any suspicious activity.

SALES ASSOCIATE

HMS Host International
06.2011 - 06.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Education

Associate of Science - Sociology

San Antonio College
San Antonio, TX
05.2015

High School Diploma -

Theodore Roosevelt High School
San Antonio, TX
05.2007

Skills

  • Time Management
  • Exemplify Good Verbal, Written, And Interpersonal Communication Skills
  • Multi-Task And Prioritize Workload Effectively, Great Microsoft Office And Computer Skills
  • Execute in a Fast Paced, High Demand Environment While Balancing Priorities
  • Type 50 WPM
  • 10 Key
  • Customer Support
  • Customer Service
  • Computer Skills
  • Windows
  • Bank Secrecy Act
  • Information Verification
  • Short Sales

Timeline

LOAN PROCESSOR

AUTOPAY
06.2021 - 12.2022

ACCOUNT SPECIALIST

Enterprise Rent-A-Car SA
07.2014 - 10.2020

FRAUD SPECIALIST

J.P Morgan Chase Bank
12.2012 - 06.2014

SALES ASSOCIATE

HMS Host International
06.2011 - 06.2012

Associate of Science - Sociology

San Antonio College

High School Diploma -

Theodore Roosevelt High School
Ashley Thompson