Ashley Thompson
San Jose,CA
Summary
Detail-oriented Quality professional with vast experience in ensuring compliance with industry standards and company policies. Proficient in conducting audits, analyzing results, and implementing corrective actions. Skilled in collaborating with cross-functional teams to maintain high-quality products and services. Demonstrated ability to improve processes and maintain customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Quality Specialist
DHL Supply Chain
10.2022 - 05.2023
- Successfully identified 45 quality errors in a major product shipment, improving overall product performance by 20%, and reducing customer complaints by 15%
- Developed and delivered comprehensive training programs for 20+ new QA team members, significantly improving their knowledge and skills, and increasing overall team efficiency by 35%
- Collaborated with cross-functional teams to develop and implement corrective and preventative actions, resulting in a 30% decrease in customer complaints
- Delivered third-party audit services at client locations, keeping operations in compliance with regulatory requirements and ISO standards
- Examined and improved supply chain processes by 41% by applying 8 corrective strategies
- Obtained, analyzed, and evaluated documentation, reports, data, and flowcharts.
Senior Quality Specialist
General Dynamics, Electric Boat
08.2015 - 11.2021
- Conducted over 200 audits during my tenure at Northrup Grumman as a liaison, consistently maintaining a 99% accuracy rate and ensuring compliance with Government contracts
- Successfully identified and resolved 95% of production issues, leading to a 30% reduction in defects and 15% increase in overall product quality within one year
- Implemented a new quality assurance process that streamlined audit procedures, resulting in a 40% increase in efficiency and reducing the average audit completion time by 20%
- Streamlined the QA process by implementing an automated testing system, resulting in a 33% reduction in testing time and a 25% increase in defect detection
- Led a team of 5 QA analysts in conducting thorough audits of critical test reports, ensuring 100% compliance with standard clauses and Mil-Spec inspection
- Held secret-level security clearance while maintaining networks for the Department of Defense in compliance with federal guidelines.
Education
Bachelor of Arts Design -
Academy of Art University
San Francisco, CA05.2016
Skills
- Manufacturing clients
- Auditing
- Six Sigma Green Belt
- Supply chain
- Risk management
- Data collection
Relevant Coursework
Quality Management Systems, Mil-Spec inspection, Process Control, Auditing Principles and Practices, Risk Management, Quality Inspection and Testing, Lean Six Sigma, ISO Standards, and Continuous Improvement Strategies.
Certification
Lean Six Sigma, General Dynamics - 2019
Timeline
Senior Quality Specialist
DHL Supply Chain
10.2022 - 05.2023
Senior Quality Specialist
General Dynamics, Electric Boat
08.2015 - 11.2021
Bachelor of Arts Design -
Academy of Art University