Ashley Thompson
Alameda,CA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.
Overview
5
5
years of professional experience
Work History
Receptionist
Blueshield/Bluecross CA
11.2022 - 01.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Security Officer/Receptionist
Children's Hospital
06.2020 - 02.2021
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Security Officer
Bloomingdale's
11.2018 - 03.2020
- Performed Duties as a security officer such as observing and reporting any suspicious activity to Asset Protection
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Education
High school Graduate -
Berkeley High School
Berkeley, CA01.2017
Skills
- Leadership
- Problem Solving
- Adaptability
- Critical Thinking
- Investigation documentation
- Emergency Response
- Stationary surveillance
- Document Management
- Active Listening
- Communication
- Customer Service
- Crime Prevention
Timeline
Receptionist
Blueshield/Bluecross CA
11.2022 - 01.2024
Security Officer/Receptionist
Children's Hospital
06.2020 - 02.2021
Security Officer
Bloomingdale's
11.2018 - 03.2020
High school Graduate -
Berkeley High School