Ashley Thompson
Largo
Summary
Excellent communicator and collaborator, fostering relationships with healthcare providers, patients, and external partners. Dedicated to leveraging technology and data-driven insights to streamline operations and improve patient care. Ready to bring compassion and efficiency to a patient centered healthcare setting.
Overview
13
13
years of professional experience
Work History
Director of Operations
Transitions Healthcare
02.2024 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversee the use of technology, such as electronic health records (eClinicalWorks) and Smartsheets to streamline operations and improve patient care.
- Analyze data to identify trends and opportunities for improvement.
- Identify opportunities for growth and expansion of services in new geographic areas throughout the state of Florida in 7 new regions.
- Conducted regular performance reviews with patient care coordinators, marketing team, case managers and clinical managers to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Established and fostered strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
Lead Patient Care Coordinator
Transitions Healthcare
08.2023 - 02.2024
- Establish effective patient communication channels, manage incoming referrals, address inquiries, and provide information on mobile primary care services and wound care treatment
- Efficiently manage patient appointments for 10 providers in 8 counties
- Facilitate seamless communication among mobile healthcare providers, integrated healthcare team, patients, and family members to ensure comprehensive patient care
- Actively advocate for patient needs, guiding them through the healthcare system and ensuring a positive experience
- Conduct post-appointment follow-ups to monitor patient progress for an over 400 patient roster, coordinate necessary care plans and referrals
- Leverage electronic health records (eClinicalWorks) and educate team members on technology to aid in streamlined processes and effective communication
- Managed team of 19 care support assistants as team lead, overseeing performance and team morale
- Conducted and interpreted Health Risk Assessments for special needs program members
- Identified areas of need and provide appropriate community and agency resources and education regarding management of social determinant of health
- Received STAR employee award for exceeding predicted annual metrics each year with Humana
- Actively engaged in ongoing research and development for member experience.
Care Management Support Assistant
Humana
04.2021 - 08.2023
- Managed and performed intake process on referrals including fielding new client inquiries
- Scheduled care consultations with new clients and care managers
- Supervised and facilitated the sales pipeline
- Increased lead-to-client conversion by 30%
- Performed inspections and internal audits for Home Instead Home Health
- Responsible for reviewing and interpreting claims data.
Lead Management Specialist
Home Instead Senior Care
06.2019 - 04.2020
- Customer Care Representative/ Aetna
- Assist Coordination of Benefits and Senior Consultants on tasks and Med D Coordinator
- Managed and performed intake process on referrals including fielding new client inquiries
- Scheduled care consultations with new clients and care managers
- Supervised and facilitated the sales pipeline
- Increased lead-to-client conversion by 30%
- Performed inspections and internal audits for Home Instead Home Health
- Responsible for reviewing and interpreting claims data.
Administrative Assistant
Chanfrau and Chanfrau Law
01.2011 - 01.2016
- Protect and disclose patient's protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) standards
- Office of Chanfrau and Chanfrau, Established personal relationships with clients and adjusters to achieve maximum settlement possible outside of litigation
- Served as the main contact with all clients
- Oversaw medical treatment and medical expenses of all clients
- Prepared and drafted demand packages including summarization of medical records, compilation of facts surrounding incident in question and determination of value of the claim
- Maintain and improve online databases of client accounts and medical providers, including updating information when necessary.
Education
Bachelor of Science in Health Services Administration -
St. Petersburg College
Clearwater, FL12.2023
Skills
- Insurance eligibility verification
- HIPAA
- New business development
- Patient Advocacy
- Senior Care
- Sales Support
- Scheduling and calendar management
- Strategic planning and execution
- Operations Oversight
- Operational Efficiency
Timeline
Director of Operations
Transitions Healthcare
02.2024 - Current
Lead Patient Care Coordinator
Transitions Healthcare
08.2023 - 02.2024
Care Management Support Assistant
Humana
04.2021 - 08.2023
Lead Management Specialist
Home Instead Senior Care
06.2019 - 04.2020
Administrative Assistant
Chanfrau and Chanfrau Law
01.2011 - 01.2016
Bachelor of Science in Health Services Administration -
St. Petersburg College
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