Ashley Thompson
San Angelo,TX
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Payroll professional skilled at keeping payroll operations moving smoothly. Well-versed in handling records for and salaried workers.
Overview
15
15
years of professional experience
Work History
Property Manager
Cliffhouse Apartments
05.2020 - 09.2024
- Conducted apartment tours, answered questions, and highlighted selling features and benefits of the property
- Coordinated move-ins and move-outs
- Performed background, rental history, and credit history checks; selected qualified tenants and maintained high occupancy rates
- Filed court documents for eviction and attends scheduled court hearings as Owners representative
- Answered incoming calls and handled accordingly, payroll, housekeeping vacant units
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized work environment to enhance the tenant experience.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Oversee lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Prepared proper paperwork for Affordable Housing property audits.
HCV Caseworker
San Angelo Housing Authority
01.2018 - 03.2020
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Remain familiar with the current U.S. Department of Housing and Urban Developments as they relate to Section 8 Housing programs.
- Maintain proper maintenance of client files and computer records to insure accuracy according to HUD regulations policies and procedures. This includes renewing of contracts for Section 8 housing participants and re-certifications/review of income and household composition.
- Calculate and collect payments for unreported income by participating clients and attend informal hearings, as required.
Assistant Manager
Cliffhouse Apartments
05.2014 - 01.2018
- Conducted apartment tours, answered questions, and highlighted selling features and benefits of the property
- Coordinated move-ins and move-outs
- Performed background, rental history, and credit history checks; selected qualified tenants and maintained high occupancy rates
- Filed court documents for eviction and attends scheduled court hearings as Owners representative
- Answered incoming calls and handled accordingly, payroll, housekeeping vacant units
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized work environment to enhance the tenant experience.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Oversee lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Cashier
Exxon Mobil
01.2010 - 04.2014
- Assist customers by providing customer service, information, resolving complaints
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Open and closed store, daily deposits, payroll and stocking products
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Central High School
San Angelo, Texas05.2008
Skills
Customer Service
Deposit Management
Data Entry
Organizational
Time Management
Communication
Basic Software Knowledge
References
- Jennifer Rivera (325) 304-4150 jennifer3275@hotmail.com
- Jordan Dean (325) 867-8245 deanjordy17@gmail.com
- Amanda Soto (325) 245-8329 amanda.soto04@hotmail.com
Timeline
Property Manager
Cliffhouse Apartments
05.2020 - 09.2024
HCV Caseworker
San Angelo Housing Authority
01.2018 - 03.2020
Assistant Manager
Cliffhouse Apartments
05.2014 - 01.2018
Cashier
Exxon Mobil
01.2010 - 04.2014
High School Diploma -
Central High School