Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Assessments
Timeline
Generic

Ashley Thompson

San Antonio,TX

Summary

Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing resources to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.

Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Franchise Experience Coordinator

Fas-Tes Franchise Systems
11.2023 - Current
  • Provided exceptional service by promptly responding to inquiries and resolving issues, resulting in an increase in satisfaction ratings
  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time
  • Demonstrated strong product knowledge to effectively address questions and provide accurate information on features and pricing
  • Resolved complex complaints by actively listening to concerns, empathizing with their frustrations, and finding appropriate solutions within company guidelines
  • Participated in regular training sessions to stay updated on new products/services/features as well as best practices for delivering exceptional experiences
  • Contributed positively to team morale through active participation in team meetings/activities fostering a collaborative work environment focused on achieving shared goals
  • Built strong relationships with clients through active listening and empathy, resulting in a decrease in complaints
  • Implemented proactive measures such as sending personalized follow-up emails or making courtesy calls to ensure client satisfaction after resolution of their concerns
  • Gathered and organized materials to support operations.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Cleaned breakroom, ensuring it is cleaned and meets the acceptable standards (clean, disinfect and deodorize sinks, refrigerator, kitchen appliances).
  • Emptied trash and wastebaskets, replaces liners.
  • Defrosts and cleans office refrigerator and ice machines in nourishment breakroom area.

Clinic Technician-Non Medical

Fastest Labs
11.2022 - 11.2023
  • Collect and prepare urine, hair and nail samples for evaluation
  • Assess collected samples and identify any abnormalities
  • Maintain lab inventory and place orders for new supplies as needed
  • Document tested data
  • Prepare detailed reports about test results and findings
  • Answer phones and help provide excellent customer service
  • Respond to emails and send out results by emails to companies and self pay customers
  • Organize and maintain a file system of records
  • Greet all customers upon entering the office and helping to make their check in process smooth and simple
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
  • Performed floor maintenance, wall washing. Cleaned doors, doorframes, doorknobs in laboratory.
  • Cleaned restrooms ensuring that they are cleaned and meet acceptable standards. Disinfected and deodorized toilet bowl, sink. Washed and polished light and toilet fixtures. Clean mirrors.
  • Vacuumed and mop floors to clean and disinfect.
  • Dusted office equipment.

Document Control Specialist

OpenText
09.2022 - 11.2022
  • Maintained and organized a comprehensive document control system, ensuring accurate tracking and retrieval of all project documents
  • Created and implemented standardized procedures for document control processes, resulting in improved efficiency and reduced errors
  • Collaborated with cross-functional teams to review and approve documentation, ensuring compliance with regulatory requirements
  • Performed regular audits of the document control system to identify any discrepancies or noncompliance issues
  • Monitored document revisions and updates, maintaining version control throughout the entire lifecycle of each document
  • Implemented electronic document management systems (EDMS) to streamline the storage, retrieval, and sharing of documents across departments
  • Maintained an accurate record of all incoming/outgoing correspondence related to projects or organizational matters

Shift Manager

AAFES Exchange Service
03.2022 - 07.2022
  • Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff scheduling
  • Implemented effective visual merchandising strategies to optimize product placement and drive sales
  • Developed and executed marketing campaigns to increase foot traffic and promote new products
  • Maintained high standards of customer service by resolving escalated issues promptly and ensuring customer satisfaction
  • Developed strong relationships with key customers through personalized interactions resulting in increased loyalty and repeat business
  • Utilized point-of-sale (POS) systems effectively for accurate tracking of sales transactions, inventory levels, and financial reporting
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Performed floor maintenance, wall washing, cleaning doors, doorframes, baseboard corners and edges.
  • Periodically utilized pressure washer and battery operated equipment to clean the parking lot and gas station equipment.

Customer Experience Associate

AAFES Exchange Service
02.2021 - 03.2022
  • Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in an increase in customer satisfaction ratings
  • Collaborated with cross-functional teams to identify areas for improvement in the customer journey and implemented solutions that resulted in a reduction in customer complaints
  • Served as the main point of contact for key accounts, building strong relationships and driving repeat business
  • Created and maintained an extensive knowledge base of products/services, enabling efficient troubleshooting and accurate information dissemination to customers
  • Cultivated a deep understanding of customers' needs through active listening techniques, leading to customized solutions that exceeded expectations
  • Demonstrated empathy towards frustrated or dissatisfied customers by actively listening, acknowledging their concerns, and providing appropriate resolutions within established guidelines
  • Increased upsell opportunities by effectively identifying additional product/service offerings aligned with customers' needs during interactions
  • Provided interim cleaning of windows and window ledges from the inside, cleans glass doors and other glass surfaces.
  • Emptied trash and wastebaskets, replaced the liners.

Food Service Supervisor

AAFES Exchange Service
09.2015 - 01.2021
  • Oversaw daily operations of a high-volume food service establishment, ensuring efficient and smooth workflow
  • Managed a team of staff members, providing training, guidance, and performance evaluations
  • Developed and implemented standard operating procedures (SOPs) to improve efficiency and consistency in food preparation, service, and sanitation practices
  • Maintained inventory levels by conducting regular audits, monitoring stock levels, and placing orders as needed
  • Ensured compliance with health and safety regulations by conducting regular inspections and training staff on proper food handling techniques
  • Monitored customer feedback through surveys or direct interaction to identify areas for improvement in quality of service or menu offerings
  • Created employee schedules based on forecasted business volume while considering labor costs and skill requirements
  • Resolved escalated customer complaints promptly by listening attentively, empathizing with their concerns, and offering appropriate solutions
  • Maintained a clean and organized work environment by enforcing sanitation standards and conducting regular inspections
  • Demonstrated strong leadership skills by fostering a positive work culture that promoted teamwork, accountability, and professional growth opportunities
  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Defrosted and cleaned refrigerators and ice machines in kitchen areas.
  • Cleaned windows and window ledges from the inside and outside. Cleaned glassdoors and other glass surfaces.
  • Performed floor maintenance, wall washing. Cleaned doors and doorframes.
  • Periodically used pressure washers and heavy industrial powered and battery operated equipment.
  • Emptied trash cans and replaced liners.
  • Cleaned restrooms, urinals, toilet bowls, sinks.
  • Washed and polished light and toilet fixtures.

Education

High school diploma -

Tom C. Clark High School
San Antonio, TX

Associate - Arts

Barton County Community College
Fort Riley, KS
09.2002

Skills

  • Cash Handling
  • Cleaning Experience
  • Food Service
  • Cashiering
  • Food Preparation
  • Type 43 wpm 98% accuracy
  • Inventory Control
  • Shift Management
  • Document Management
  • Quality Assurance
  • Proofreading
  • Customer service
  • Clerical experience
  • Answering phones
  • Attention to detail
  • Time management
  • Customer Service
  • Mopping
  • Physical stamina
  • Organization
  • Cleaning windows
  • Interpersonal communication
  • Adaptability
  • Sanitizing and disinfecting

Personal Information

Work Permit: Authorized to work in the US for any employer

Certification

  • Medical Claims and Billing Specialist, 08/01/04, 12/31/04
  • ServSafe

Assessments

  • Administrative assistant/receptionist - Proficient, 11/01/22, Using basic scheduling and organizational skills in an office setting, Proficient
  • Work style: Reliability - Proficient, 08/01/22, Tendency to be reliable, dependable, and act with integrity at work, Proficient
  • Data entry: Attention to detail - Proficient, 08/01/22, Maintaining data integrity by detecting errors, Proficient
  • Customer service - Proficient, 11/01/22, Identifying and resolving common customer issues, Proficient

Timeline

Franchise Experience Coordinator

Fas-Tes Franchise Systems
11.2023 - Current

Clinic Technician-Non Medical

Fastest Labs
11.2022 - 11.2023

Document Control Specialist

OpenText
09.2022 - 11.2022

Shift Manager

AAFES Exchange Service
03.2022 - 07.2022

Customer Experience Associate

AAFES Exchange Service
02.2021 - 03.2022

Food Service Supervisor

AAFES Exchange Service
09.2015 - 01.2021

Associate - Arts

Barton County Community College

High school diploma -

Tom C. Clark High School

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Ashley Thompson