Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Ashley Thompson

Buffalo-Niagara Falls Area,NY

Summary

Visionary professional with strong background in account management and client relations. Known for strategic thinking, effective communication, and adaptability to changing needs. Skilled in driving team collaboration, maximizing revenue, and fostering client satisfaction. Reliable and results-focused, consistently delivering high-quality outcomes.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Account Director

ROR
02.2022 - Current
  • Led cross-functional teams to deliver customized solutions, achieving 95% client satisfaction and a 25% increase in renewals.
  • Drove strategic planning across a $6M portfolio, resulting in 20% revenue growth.
  • Directed client account strategies, enhancing relationships and driving revenue growth.
  • Led cross-functional teams to deliver integrated marketing campaigns aligned with client objectives.
  • Collaborated with internal departments to develop integrated marketing communications plans that drove desired outcomes.
  • Met with clients to discuss advertising options and future growth goals.
  • Analyzed market trends to inform strategic decisions and optimize client offerings.
  • Mentored junior account managers, promoting professional development and best practices in client servicing.
  • Fostered strong partnerships with stakeholders, ensuring alignment on project goals and timelines.
  • Delivered measurable success by consistently meeting or exceeding client expectations, solidifying reputation as a reliable account partner.
  • Managed budgets for multiple accounts, ensuring optimal allocation of resources for maximum impact.
  • Championed development of training programs for new account managers, ensuring high level of competence and professionalism across team.

General Manager & Marketing Lead

Snap Fitness 24/7
09.2018 - 02.2022
  • Oversaw daily operations, ensuring optimal facility management and member satisfaction.
  • Developed and implemented strategic marketing initiatives to drive membership growth.
  • Analyzed membership data to identify trends and inform strategic decision-making.
  • Streamlined operational processes, resulting in improved efficiency and reduced costs.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.

Marketing & eCommerce Lead

Antiques101 Boutique | Adrian Morris Antiques
09.2010 - 03.2019
  • Directed strategic planning across digital channels to align with business goals and maximize ROI.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Led sales, marketing, and e-commerce strategy for a leading antiques buyer/seller, driving significant digital and revenue growth.
  • Spearheaded integrated marketing campaigns, resulting in a 30% increase in online sales within one year.
  • Implemented data-driven customer segmentation strategies that boosted conversion rates by 25%.
  • Leveraged market intelligence and analytics to identify growth opportunities, increasing website traffic by 40%.


Account & Sales Manager

Ingram Micro
08.2000 - 06.2007
  • Led account management initiatives to enhance customer relationships and drive satisfaction.
  • Developed strategic sales plans to achieve revenue targets and expand market presence.
  • Cultivated executive-level client relationships, boosting account retention by 30%.
  • Exceeded sales quotas consistently by focusing on targeted outreach to high-potential clients and maintaining strong relationships with existing accounts.
  • Managed a portfolio of 50+ high-value VARs, consistently surpassing sales targets by 20% quarter over quarter.
  • Developed strong rapport with clients through consistent communication and timely resolution of issues or concerns.
  • Delivered compelling presentations at industry conferences highlighting the company''s unique value proposition resulting in increased interest from potential customers.

Education

BA - Business Administration and Management, General

Buffalo State University

Skills

  • Client relationship management
  • Strategic account development
  • Strong spoken communication
  • Integrated advertising strategies
  • Strategic growth
  • Data-driven problem solver
  • Salesforce platform expertise
  • Team development
  • Sales forecasting
  • Business intelligence analysis
  • B2B sales expertise
  • Advertising strategies

Certification

  • Google Search Ads Certification Google Career Certificates 09/2024
  • Meta Certified Digital Marketing Associate Meta 05/2024 https://www.credly.com/badges/52027e70-ca62-416d-baf0-f14785955d40/linked_in_profile
  • LinkedIn Marketing Strategy LinkedIn 09/2023 https://verify.skilljar.com/c/uh7bs2orjhnt
  • Google Display Ads Certified 09/2021
  • Inbound Marketing Certified HubSpot 09/2021

Languages

English
Native or Bilingual
Spanish

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Hiking

Timeline

Account Director

ROR
02.2022 - Current

General Manager & Marketing Lead

Snap Fitness 24/7
09.2018 - 02.2022

Marketing & eCommerce Lead

Antiques101 Boutique | Adrian Morris Antiques
09.2010 - 03.2019

Account & Sales Manager

Ingram Micro
08.2000 - 06.2007

BA - Business Administration and Management, General

Buffalo State University

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Ashley Thompson