Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Gomez

Stillwater

Summary

Results-driven individual with extensive experience in customer service and team collaboration. Demonstrates exceptional problem-solving abilities and active listening skills. Eager to leverage expertise in supporting individuals and enhancing service delivery.

Overview

11
11
years of professional experience
1
1
Certification

Work History

PCRSS

Grand Mental Health
Stillwater, OK
11.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Always promote Recovery and meet peers where they are at
  • Establish rapport, offer encouragement, and share personal recovery experiences to inspire.
  • Connect individuals to community resources, including housing, food, and treatment services.
  • Assist peers in setting, achieving, and monitoring their recovery goals.
  • Educate clients and stakeholders, reduce stigma, and help clients navigate complex service systems.
  • Maintain accurate, timely records of client interactions and progress in compliance with guidelines.

Client Service Representative

Grand Mental Health
Stillwater, OK
11.2018 - Current
  • Responded to client inquiries, providing accurate information and solutions to enhance satisfaction.
  • Assisted in processing client requests and transactions, ensuring timely completion and adherence to protocols.
  • Maintained detailed records of client interactions, improving follow-up procedures and service delivery.
  • Collaborated with team members to streamline communication processes, enhancing overall efficiency in client servicing.
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Monitored calendar management systems to ensure accurate scheduling and minimize conflicts across teams.

Shift Manager

Five Guys Burgers
Broken Arrow, OK
03.2015 - 11.2018
  • Supervised team members to ensure adherence to operational standards and customer service excellence.
  • Implemented efficient workflows, reducing order preparation times and enhancing service speed.
  • Trained new staff on food safety protocols and operational procedures to maintain compliance.
  • Monitored inventory levels, ensuring timely reordering of supplies to prevent shortages.
  • Coordinated shift schedules, optimizing labor costs while maintaining adequate staffing levels during peak hours.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

No Degree - LPN

Meridian Technology Center
Stillwater, OK
07-2027

High School Diploma -

Stillwater High School
Stillwater, OK
03-2009

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Computer skills
  • Active listening
  • Problem resolution
  • Crisis management and de-escalatuin
  • CPR, AED certified until 2027

Certification

  • Certified Peer Recover Support Specialist , ODMSA/ Grand Mental Health - 2022
  • Certified Behavioral Health Wellness couch, ODMSA/Grand Mental Health - 2022
  • Americal Red Cross CPR/AED certification, 2025 to 2027

Timeline

PCRSS

Grand Mental Health
11.2024 - Current

Client Service Representative

Grand Mental Health
11.2018 - Current

Shift Manager

Five Guys Burgers
03.2015 - 11.2018

No Degree - LPN

Meridian Technology Center

High School Diploma -

Stillwater High School