Ashley Gomez
Stillwater
Summary
Results-driven individual with extensive experience in customer service and team collaboration. Demonstrates exceptional problem-solving abilities and active listening skills. Eager to leverage expertise in supporting individuals and enhancing service delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
PCRSS
Grand Mental Health
Stillwater, OK
11.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Always promote Recovery and meet peers where they are at
- Establish rapport, offer encouragement, and share personal recovery experiences to inspire.
- Connect individuals to community resources, including housing, food, and treatment services.
- Assist peers in setting, achieving, and monitoring their recovery goals.
- Educate clients and stakeholders, reduce stigma, and help clients navigate complex service systems.
- Maintain accurate, timely records of client interactions and progress in compliance with guidelines.
Client Service Representative
Grand Mental Health
Stillwater, OK
11.2018 - Current
- Responded to client inquiries, providing accurate information and solutions to enhance satisfaction.
- Assisted in processing client requests and transactions, ensuring timely completion and adherence to protocols.
- Maintained detailed records of client interactions, improving follow-up procedures and service delivery.
- Collaborated with team members to streamline communication processes, enhancing overall efficiency in client servicing.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Monitored calendar management systems to ensure accurate scheduling and minimize conflicts across teams.
Shift Manager
Five Guys Burgers
Broken Arrow, OK
03.2015 - 11.2018
- Supervised team members to ensure adherence to operational standards and customer service excellence.
- Implemented efficient workflows, reducing order preparation times and enhancing service speed.
- Trained new staff on food safety protocols and operational procedures to maintain compliance.
- Monitored inventory levels, ensuring timely reordering of supplies to prevent shortages.
- Coordinated shift schedules, optimizing labor costs while maintaining adequate staffing levels during peak hours.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
No Degree - LPN
Meridian Technology Center
Stillwater, OK07-2027
High School Diploma -
Stillwater High School
Stillwater, OK03-2009
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Computer skills
- Active listening
- Problem resolution
- Crisis management and de-escalatuin
- CPR, AED certified until 2027
Certification
- Certified Peer Recover Support Specialist , ODMSA/ Grand Mental Health - 2022
- Certified Behavioral Health Wellness couch, ODMSA/Grand Mental Health - 2022
- Americal Red Cross CPR/AED certification, 2025 to 2027
Timeline
PCRSS
Grand Mental Health
11.2024 - Current
Client Service Representative
Grand Mental Health
11.2018 - Current
Shift Manager
Five Guys Burgers
03.2015 - 11.2018
No Degree - LPN
Meridian Technology Center
High School Diploma -
Stillwater High School