Ashley Thorsteinson
Lehi,UT
Summary
Customer-focused professional with experience managing large-scale travel programs and delivering high-quality guest experiences in fast-paced environments. Skilled in communication, problem-solving, and handling time-sensitive situations with professionalism and care. Experienced in coordinating logistics, supporting diverse client needs, and maintaining safety and service standards. Seeking to bring a positive, adaptable, and service-oriented approach to a flight attendant role.
Overview
5
5
years of professional experience
Work History
Trip Director
Cascadia Motivation
Lehi, UT
06.2024 - 03.2026
- Managed on-site logistics for corporate travel programs with 200–2,000+ guests
- Delivered high-level customer service, assisting guests with inquiries, travel coordination, and issue resolution
- Coordinated airport transfers, hotel check-ins, and guest arrivals to ensure smooth experiences
- Supported event execution (receptions, galas, meetings), including setup and guest flow
- Handled time-sensitive and high-pressure situations, including travel disruptions and medical incidents
Travel Operations Assistant
Cascadia Motivation
Red Deer, AB
04.2022 - 06.2024
- Prepared and assembled travel documents, ensuring accuracy of flight and hotel itineraries
- Conducted detailed quality checks to maintain high standards and prevent travel disruptions
- Coordinated outgoing client packages, meeting strict deadlines
- Supported travel operations through organization, proofreading, and logistics assistance
Veterinary Assistant (Intern)
Northgate Animal Hospital
Idaho Falls, ID
07.2021 - 01.2022
- Provided daily care for animals, including feeding, administering medications, and monitoring well-being
- Maintained clean and sanitary environments, following strict hygiene and safety protocols
- Assisted with the preparation and cleanup of surgical rooms and equipment
- Supported front desk operations by answering phones, scheduling appointments, and assisting clients
- Delivered compassionate service in fast-paced and occasionally high-stress situations
Education
Bachelor of Science - Animal Science
Brigham Young University - Idaho
Rexburg, ID12-2026
Skills
- Team Collaboration
- Customer Service
- High-Pressure Decision Making
- Conflict Resolution & De-escalation
- Adaptability & Flexibility
- Strong Verbal & Written Communication
Timeline
Trip Director
Cascadia Motivation
06.2024 - 03.2026
Travel Operations Assistant
Cascadia Motivation
04.2022 - 06.2024
Veterinary Assistant (Intern)
Northgate Animal Hospital
07.2021 - 01.2022
Bachelor of Science - Animal Science
Brigham Young University - Idaho