Ashley Threatt
Sandusky,Ohio
Summary
Dynamic professional with extensive experience in client advocacy and crisis intervention at Hope Harbour. Proven track record of enhancing customer satisfaction through effective communication and attention to detail. Skilled in regulatory compliance and behavioral assessment, driving operational excellence and fostering positive client relationships.
Overview
9
9
years of professional experience
Work History
Copy and Print Associate
Staples
Sandusky, Ohio
08.2023 - Current
- Collaborated with departments to fulfill customer expectations on time-sensitive orders.
- Sorted, verified, and staged finished work for approval, binding, and distribution.
- Adjusted equipment settings to print projects on various paper stocks in different sizes.
- Adhered to safety protocols and operational standards to protect personnel and equipment.
- Executed document copying and handled binding for finishing tasks.
- Developed promotional materials, including flyers, brochures, and business cards.
Department Supervisor
Ollies Bargain Outlet
Sandusky, Ohio
04.2021 - 08.2023
- Conducted department walkthroughs to identify and address cleanliness, stock, and merchandising issues.
- Implemented customer service standards that elevated customer satisfaction levels.
- Monitored departmental operations to maintain compliance with productivity benchmarks.
- Oversaw merchandising and display strategies, improving product visibility and consumer appeal.
Office Manager/Housekeeping Executive
Two Maids Franchising
Columbus , Georgia
12.2018 - 03.2021
- Ensured accurate payroll processing for timely employee payments.
- Conducted regular one-on-one meetings to review performance and set priorities.
- Responded professionally to customer inquiries via phone and email.
- Elevated customer satisfaction ratings by resolving client issues promptly.
- Analyzed business performance data to forecast results for upper management.
- Assigned tasks and monitored project personnel performance effectively.
- Assisted in recruitment, onboarding, and training of new employees.
Resident Advocate
Hope Harbour womens domestic violence shelter
Columbus , GA
08.2016 - 11.2018
- Coordinated cross-functional efforts among supervisors to achieve organizational goals.
- Developed and maintained efficient intake procedures to improve client satisfaction.
- Monitored client progress, updating case files to reflect changes in behavior or attitude.
- Resolved customer inquiries and complaints, ensuring timely responses and effective solutions.
- Provided resources and referrals to clients seeking additional support services.
- Documented client's activities at the facility, tracking behavioral changes comprehensively.
- Delivered information and resources to individuals, families, and groups in need of assistance.
Education
Bachelor of Social Work - Social Work
Walden University
Minneapolis, MN06-2027
Phelbotomy Technician - Phelbotomy
MedCerts
Maple Heights, OH05-2014
Skills
- Case management
- Client advocacy
- Crisis intervention
- Regulatory compliance
- Behavioral assessment
- Cultural competency
- Customer service
- attention to detail
- Effective communication
- Payment collection
- Active listening
Accomplishments
- completed RBA training in 2024
- Did some BT work in 2024-2025
Timeline
Copy and Print Associate
Staples
08.2023 - Current
Department Supervisor
Ollies Bargain Outlet
04.2021 - 08.2023
Office Manager/Housekeeping Executive
Two Maids Franchising
12.2018 - 03.2021
Resident Advocate
Hope Harbour womens domestic violence shelter
08.2016 - 11.2018
Bachelor of Social Work - Social Work
Walden University
Phelbotomy Technician - Phelbotomy
MedCerts