Ashley Tillery
La Vernia,TX
Summary
Accomplished professional with almost 10 years of experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care.
Overview
10
10
years of professional experience
Work History
Veterinary Technician
Traveling Tails Vet Clinic
12.2022 - Current
- Engages clients through pet education
- Monitors pets during surgery and performs dental cleanings
- Enhances client satisfaction by providing compassionate care for pets during their appointments.
- Improves patient care by assisting veterinarians in diagnosing and treating animals.
PAW Plan Specialist
National Veterinary Associates
08.2021 - 07.2022
- Maintained customer accounts and wellness plans for several hospitals
- Performed debt collection along with account reconciliation
- Coached and guided supported sites, along with troubleshooting and daily problem solving.
- Enhanced plan accuracy by conducting thorough reviews and updates of existing plans.
Asst Hospital Manager, Receptionist, Tech Assistant, Kennel Tech
O'Connor Road Animal Hospital
02.2018 - 07.2021
- Maintained customer service accounts, clinic inventory, and hospital cleanliness
- Managed clinic accounts payable/receivable, payroll, Rev & Labor tracking, along with resolving HR issues, and assisting on the floor in treatment and reception.
- Improved patient satisfaction by implementing effective communication strategies between hospital staff and patients.
- Developed and maintained a safe environment for patients, visitors, and staff through regular inspections of hospital facilities.
- Enhanced employee morale and retention by fostering a positive work environment through team-building activities and open communication channels.
Team Lead Receptionist
O'Connor Road Animal Hospital
04.2014 - 05.2016
- Maintained customer service accounts, clinic inventory, and hospital cleanliness
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues at the front desk.
- Streamlined check-in processes for efficient guest registration and reduced wait times.
- Managed a team of receptionists, providing guidance and support to ensure top-quality service.
Education
B.A. -
Houston Christian University
12.2012
Skills
- Drives teams through servant-leadership while cultivating soft skills
- Demonstrates the ability to focus on small details without losing sight of the "big picture"
- Utilizes strong communication and follow through skills
- Autonomous self-starter who collaborates well in a team environment
- Passion driven by client and patient care
- Extensive knowledge of several multimedia platforms including Avimark, Cornerstone, Quickbase, and AP software
- Medical History Collection
- Veterinary office administration
- Customer and Service-Oriented
- Scheduling
Personal Information
Title: Assistant Veterinary Technician
Awards
- Employee of the Month recognized for exemplifying teamwork and customer service as a receptionist at O'Connor Road Animal Hospital.
- Southwest Veterinary Symposium - year 1 attendee
Projects
PAW Plan Games - sta training strategy, Utilized games to train and incentivize sta resulting in a 30% client enrollment increase into our wellness plan.
Timeline
Veterinary Technician
Traveling Tails Vet Clinic
12.2022 - Current
PAW Plan Specialist
National Veterinary Associates
08.2021 - 07.2022
Asst Hospital Manager, Receptionist, Tech Assistant, Kennel Tech
O'Connor Road Animal Hospital
02.2018 - 07.2021
Team Lead Receptionist
O'Connor Road Animal Hospital
04.2014 - 05.2016
B.A. -
Houston Christian University
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