Ashley Titus
Tampa,FL
Summary
Highly motivated results driven professional with expertise in high pressure sales and emphasis in customer retention. Goal and detail oriented, possessing strong organizational, interpersonal and multi-tasking skills. Committed to loyalty and team building resulting in superior customer service.
Benefits professional with significant experience in employee benefits management and compliance. Known for strong focus on team collaboration and achieving results in dynamic environments. Reliable and adaptable, with skills in benefits administration, problem-solving, and communication.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Owner
Suncoast Benefits Solutions, LLC
01.2014 - Current
- New Business Development
- Managing Renewal business, marketing, proposals, enrollments, education, healthcare reform
- Cross selling ancillary benefits
- Networking through community involvement
- Accounting
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established a user-friendly self-service portal enabling employees to access up-to-date information about their individual benefit plans.
- Analyzed claims data to identify areas of potential cost savings within the organization''s insurance plans.
- Collaborated with HR team to onboard new employees, providing thorough orientation on available benefits options.
- Developed and analyzed models to support employee benefit plan rollout both successfully and efficiently.
- Developed strong relationships with insurance carriers for improved service levels and issue resolution.
- Provided ongoing support for employees during life events such as maternity leave, disability claims, or retirement planning.
- Coordinated with payroll department to ensure accurate deductions related to employee benefit elections.
- Assisted employees with complex benefits issues, resolving concerns in a professional manner.
- Evaluated market trends and benchmark data to maintain competitive benefit offerings for staff retention efforts.
- Reduced company healthcare costs with strategic benefits plan design and negotiation.
- Enhanced employee satisfaction by developing and implementing comprehensive benefits programs.
- Maximized employee understanding of benefits offerings through effective communication initiatives.
- Worked closely with brokers and consultants on renewals and evaluations of current benefit plan designs.
- Managed annual open enrollment process, ensuring timely and accurate updates to employee records.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Checked employees' benefits enrollment for accuracy and inputted all data into Ease/Employee Navigator.
- Implemented open enrollment system to streamline benefits processes for employees.
- Collaborated with HR to develop and maintain up-to-date benefits manual.
- Built relationships with vendors to foster quality service delivery.
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
- Assisted with design and implementation of various employee benefits programs.
Next Generation Benefits Advisor
K2 Advisors Group
07.2019 - 05.2023
- Enhanced employee satisfaction by effectively communicating benefits information and options.
- Coordinated open enrollment sessions to streamline employee onboarding and benefits selection.
- Improved understanding of complex benefits packages by providing clear and concise guidance to employees.
- Assisted employees in resolving benefits-related issues to enhance service satisfaction.
- Evaluated vendor proposals to select optimal benefits packages.
- Streamlined benefits enrollment process for new hires, ensuring a smooth onboarding experience.
- Delivered informative presentations on benefits options, ensuring employees were well-informed and could make educated decisions.
- Negotiated with vendors to secure cost-effective healthcare options, contributing to budget efficiency.
- Assisted in the development of communication materials related to benefits plans, increasing awareness of program updates or changes.
- Delivered informative presentations on benefit programs at staff meetings, enhancing understanding of available resources among employees.
- Collaborated with HR team to create and implement wellness programs that improved employee health and productivity.
- Monitored legislative changes to ensure benefits compliance, mitigating legal risks for company.
- Stayed current on industry trends and legislation affecting employee benefits, applying this knowledge to proactively update company policies as needed.
- Managed open enrollment periods efficiently, enabling prompt processing of benefit changes for all employees.
- Established metrics for evaluating benefits program effectiveness, leading to data-driven enhancements.
- Assessed the effectiveness of current benefit offerings through regular employee surveys, using feedback to inform future program enhancements.
- Assisted with design and implementation of various employee benefits programs.
Employee Benefits Specialist
Lassiterware Insurance
06.2015 - 07.2019
- Ensured compliance with all applicable federal and state regulations regarding employee benefits programs.
- Established a user-friendly self-service portal enabling employees to access up-to-date information about their individual benefit plans.
- Analyzed claims data to identify areas of potential cost savings within the organization''s insurance plans.
- Conducted regular audits of benefit plans and records, addressing discrepancies proactively before they became larger issues.
- Collaborated with HR team to onboard new employees, providing thorough orientation on available benefits option
- Implemented wellness initiatives to promote healthy lifestyles among employees, reducing overall healthcare costs.
- Developed and analyzed models to support employee benefit plan rollout both successfully and efficiently.
- Developed strong relationships with insurance carriers for improved service levels and issue resolution.
- Provided ongoing support for employees during life events such as maternity leave, disability claims, or retirement planning.
- Coordinated with payroll department to ensure accurate deductions related to employee benefit elections.
- Assisted employees with complex benefits issues, resolving concerns in a professional manner.
- Evaluated market trends and benchmark data to maintain competitive benefit offerings for staff retention efforts.
- Reduced company healthcare costs with strategic benefits plan design and negotiation.
- Enhanced employee satisfaction by developing and implementing comprehensive benefits programs.
- Maximized employee understanding of benefits offerings through effective communication initiatives.
- Streamlined benefits administration processes for increased efficiency and accuracy.
- Worked closely with brokers and consultants on renewals and evaluations of current benefit plan designs.
- Managed annual open enrollment process, ensuring timely and accurate updates to employee records.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Checked employees' benefits enrollment for accuracy and inputted all data into Ease/Employee Navigator.
- Implemented open enrollment system to streamline benefits processes for employees.
- Built relationships with vendors to foster quality service delivery.
- Collaborated with HR to develop and maintain up-to-date benefits manual.
VP of Employee Benefits
USI Insurance/Suncoast Insurance, Inc.
04.2006 - 08.2013
- Managed 130 account book of business
- Including Renewal business, marketing, proposals, enrollments, education, healthcare reform
- New Business production for individual business up to 100 lives
- Networking through community involvement
- Achieved strategic objectives by leading cross-functional teams to drive business growth.
- Provided expert advice on employee benefits, enhancing understanding of available options.
- Analyzed existing benefits programs for improved employee satisfaction.
- Assisted employees in enrolling in benefit programs to ensure timely coverage.
- Coordinated with insurance providers for seamless benefits administration.
- Improved benefits enrollment process by streamlining procedures.
- Guided employees through claims processes, facilitating resolution.
- Reviewed and updated benefits packages for regulatory compliance.
- Advised management on cost-effective benefits strategies.
- Presented benefits updates to management for informed decision-making.
- Conducted benefits surveys to gather employee feedback.
- Served as a trusted resource for employees seeking assistance with complex claims issues or disputes with service providers.
- Stayed current on industry trends and legislation affecting employee benefits, applying this knowledge to proactively update company policies as needed.
Education
Elon College
Elon, NCSkills
- Customer relations
- Relationship building
- Verbal and written communication
- Client service
- Strategic planning
- Negotiation
- Sales leadership
- Bidding processes
- Cost reduction
- Process optimization
- Key partnership cultivation
- Client engagement optimization
- Attention to detail
- Decision-making
- Teamwork and collaboration
- Effective leader
- Goal setting
Accomplishments
Circle of Excellence Winner 2017
Top Producer 2007-2012
Top Producer 2016-2019
Top Agency Producer for Broker of Record Letters
95% Retention Rate
Certification
- 2-15 Life, Health, and Variable Annuities License
- 2-20 Property & Casualty License
Timeline
Next Generation Benefits Advisor
K2 Advisors Group
07.2019 - 05.2023
Employee Benefits Specialist
Lassiterware Insurance
06.2015 - 07.2019
Owner
Suncoast Benefits Solutions, LLC
01.2014 - Current
VP of Employee Benefits
USI Insurance/Suncoast Insurance, Inc.
04.2006 - 08.2013
Elon College
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